Purpose The purpose of this paper is to identify and validate user requirement related building performance attributes and sub attributes for performance evaluation of government residential buildings. Design/methodology/approach User requirements in a building were listed from ISO 6241-1984 (E). Seven building performance attributes were identified through literature review and linked with the user requirements. Three more attributes not directly related to building performance but that could influence user satisfaction were also identified. The attributes were grouped into physical, environmental and external factors to suit the intervention strategies proposed to be implemented by maintenance agencies to enhance user satisfaction. The need for amplifying the attributes for better comprehension by occupants was felt; hence, characteristics of each of these attributes were listed based on literature survey and review. In total, 42 such sub attributes were identified to amplify ten attributes. To validate the adequacy of these attributes, an online survey was launched to garner feedback on first adequacy of the attributes and secondly to confirm whether there is a necessity for amplification of attributes for better comprehension by occupants. In total, 200 responses were received through the online survey, and the data received were categorized as per gender, location, sector, profession and finally civilian/military. Findings The outcome of the survey revealed that 84% of the participants felt that the attributes were adequate enough to assess building performance and 75% of them agreed that amplification of attributes through sub attributes as essential for better comprehension and to avoid ambiguity in response. Also the seven identified attributes were ranked from 1 to 7 with 1 being the most important. Weights of each attribute in the scale of 1 were also arrived at based on the responses. Similar exercise was carried out for all sub attributes. Research limitations/implications Present research is confined to government residential buildings that are constructed and maintained through public funds and hence individual occupants are not constrained by economics. Other type of building infrastructure used for training, sports, storage, medical, etc., will have certain more specific performance parameters in addition to the ones identified in this paper for residential buildings. Economics also become a factor from users' perspective in case of private residential buildings which does not form part of the scope of this paper. However, as a future scope, the number of attributes can be escalated depending upon the type of building being surveyed, keeping the identified attributes as core attributes. Practical implications This paper links the end user satisfaction with building performance and the outcome of surveys will provide useful insights to the behaviour of buildings as well the efficiency and effectiveness of the existing maintenance management systems. Survey based on these attributes and sub attributes will enable the facility managers to ascertain the satisfaction level of occupants with respect to building performance, satisfaction with respect to external factors such as accessibility, amenities and societal issues other than building performance. It will enable the facility managers and decision makers to prioritize their maintenance according to importance, availability of funds, etc. It will also provide a data bank over the years that can indicate the changing aspirations of occupants of government residential buildings. This will enable policymakers to review specifications, authorizations and scales. Originality/value This paper links user requirement with building performance. ISO 6241-1984(E) forms the basis for user requirement. Survey based on these user requirement related building performance attributes shall enable facility managers prioritize their maintenance efforts in management of facilities.
Purpose The purpose of this study is to develop a user-centric facility maintenance model through user satisfaction index linked intervention strategies for public housing. Design/methodology/approach User requirements are standardized by ISO 6241-1984(E), building performance attributes (BPAs) influencing those user requirements are identified. Selected BPAs are amplified as sub attributes characterizing BPAs. Grouping of BPAs are done to suit established hierarchy of government facility maintenance (FM) agencies. Post validation of BPAs/sub attributes for adequacy, they are ranked and weights assigned through expert survey. Questionnaire designed to garner user feedback based on BPAs and sub attributes to develop a user satisfaction index (USI) that can enable quantification of user feedback. A theoretical framework for interventions is designed which can be enmeshed in existing hierarchy of FM agencies. Findings 84 per cent of expert survey group comprising architects/planners/engineers/facility managers/consultants agreed on adequacy of attributes and 78 per cent endorsed necessity for amplification of BPAs through sub attributes. USI shall facilitate comparison of pre- and post-implementation of interventions. A theoretical framework for FM agencies is developed for interventions. Research limitations/implications The FM model presently is limited to application only in public housing. For wider application to other built facilities, choice of BPAs need to made accordingly. As the implementation of interventions and its comparison is likely to take at least a financial year, the theoretical framework can be validated subsequently as a future scope of research. Practical implications The biggest implication of this FM model is that the most important stakeholder, that is, end user/occupant gets to register feedback on building performance. This model establishes accountability of government FM agencies and also validates the methods and processes adopted for maintenance of built facilities. Social implications A section of the feedback comprises issues not directly related building envelope but societal issues. This feedback in the long run can become a repertoire of data for administrative agencies to map changing aspirations of government employees with respect to authorization/entitlements. Originality/value Quantification of user satisfaction is an inevitable necessity in spite of being a qualitative aspect. This study makes a unique attempt to provide a framework to establish accountability of government FM agencies which is presently non-existent.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.