Abstract:Purpose
The purpose of this study is to develop a user-centric facility maintenance model through user satisfaction index linked intervention strategies for public housing.
Design/methodology/approach
User requirements are standardized by ISO 6241-1984(E), building performance attributes (BPAs) influencing those user requirements are identified. Selected BPAs are amplified as sub attributes characterizing BPAs. Grouping of BPAs are done to suit established hierarchy of government facility maintenance (FM) ag… Show more
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