Purpose The purpose of this paper is to explore the dynamic relationships among the essential knowledge management (KM) constructs, i.e. strategy, enablers and processes, and to establish their links to organizational performance using a holistic integrated model. Design/methodology/approach The structural equation modeling approach was used in the research study. The primary data were collected from IT managers in Indian software firms. Findings The study successfully tested an integrated KM model in an Indian scenario. The study found that the KM strategy, enablers and processes had a significant positive relationship with the organizational performance. An appropriately designed KM strategy significantly influenced the KM enablers and KM process. KM enablers nurtured in an organization positively impacted the KM process. Furthermore, the KM process partially mediated the relationship between the KM strategy and organizational performance, and partially mediated the relationship between KM enablers and organizational performance. Originality/value This study is one of the few to empirically establish how the essential KM constructs of strategy, enablers and processes together impact organizational performance.

Purpose: India is trying to move from cash-dominant economy to cashless economy using digital technologies namely mobile wallets and digital money. A large number of companies have launched their mobile wallet services and people have also rapidly adopted of mobile wallets. However, there is lot of user switching among mobile wallets of different service providers. In such a scenario, it becomes imperative for the mobile wallet service providers to understand the quality factors that support continuous intention of use of mobile wallets by the customers. Very few researchers have focused on the quality aspects as antecedents of the mobile wallets usage like information quality, system quality and service quality. This research study aims to fill this gap by analyzing a research model integrating the two concepts of technology acceptance and quality. Research Methodology: Data were collected from mobile wallet users in India. Structural Equation modelling was used to analyze the data. Findings: The study found that information quality of the mobile wallets significantly impacts perceived usefulness however a significant impact of system quality and service quality on perceived usefulness was not found. The study found that system quality and service quality of the mobile wallets significantly impacts perceived security. Perceived usefulness and perceived security were found to have significant impact on continuous intention to use among the mobile wallet users. Originality: This study will provide insights to the technology developers, managers and mobile payment service providers to focus on the quality aspects of the technology along with the value proposition. This is one of the few research studies to study the quality aspects of the mobile wallets as a technology.

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Purpose of the Study: The research objective is to explore the important characteristics of MOOCs that impact an individual user's satisfaction and his/her performance. There is a paucity of understanding if the MOOCs affect the individual performance and what are the various characteristics of MOOCs that determine the same. Therefore, it is important to understand the success of MOOC platform from the user's performance perspective. Data/Methodology: Structural equation modelling was used to analyze the data. The instrument or the questionnaire for the study was developed by adapting scales from previous researchers to the Indian context. After the development of the questionnaire, the same was administered to the respondents using systematic sample design. Findings: The study found that Information Quality, System Quality and Openness impacts the satisfaction of the user on MOOC platform and further enhances his/her performance. The results of the study provide important insights to the MOOC platforms in identifying the Indian user's perspective. The MOOC platforms need to focus on System, Information Quality and Openness to make their course attractive from Indian user's perspective. Originality: There is a paucity of understanding if the MOOCs affect the individual performance and what are the various characteristics of MOOCs that determine the same. It is one of few studies to investigate the quality aspects of the MOOCs from an Indian user's perspective.

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