High staff turnover, limited training, and lack of capacity for supply chain activities contributed to challenges in the supply chain management system, including stock-outs and stock inaccuracies.nThe Quality Management Improvement Approach contributed to significant improvements in staff recording of commodity consumption, using the electronic logistics management information system, and keeping accurate inventory data, as well as reduced stock-outs for all types of commodities.nThe approach addressed performance gaps created by staff turnover, fostered an improvement in communication between supply chain workers at different levels, and facilitated developing local solutions to resolve issues and challenges in supply chain operation and management.
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