Satisfaction is a Function of Performances And Expectations. These research aim to determine the level of customer satisfaction with drug services without a prescription at the Pharmacy K-24 Raya Puspitek and Identifying the level of patient satisfaction by distributing 5-dimensional questionnaires, they are : reliability, responsiveness, assurance, empathy, and tangibility. There are 100 respondents.The questionnaire was distributed based on education and gender. The result showed there are 73% male and 27% female from 100 respondents. While respondents based on undergraduate education as much as 34% which is greater than the others. The result of customer satisfaction found 54% satisfied in Reliability, 47,5% satsified in Responsiveness, 53% satisfied in Emphaty, 49,5% satisfied in Assurance, 53,5% satisfied in Tangible.Overall Pharmacy service quality in K-24 Raya Puspitek Pharmacy is in good or satisfy level. Keywords:Customer SatisfactionNon Prescription servicePharmacy ServicesABSTRAK Kepuasan merupakan fungsi dari kinerja dan harapan. Dengan tujuan untuk mengetahui tingkat kepuasan pelanggan terhadap pelayanan obat tanpa resep di Apotek K-24 Raya Puspitek dan mengetahui tingkat kepuasan pasien dengan cara menyebarkan kuisioner 5 dimensi berupa reliability, responsiveness, assurance, emphaty, dan tangible sebanyak 100 Responden. Kuisioner disebarkan berdasarkan pendidikan dan jenis kelamin. Jenis kelamin laki-laki sebanyak 73% dan jenis kelamin perempuan sebanyak 27% dari 100 responden. Sedangkan responden berdasarkan pendidikan sarjana sebanyak 34% yang lebih besar dari pada lainnya. Hasil dari Kualitas Pelayanan pada dimensi Kualitas Pelayanan pada dimensi Reliability(54%) puas, Responsiveness(47,5%) puas , Emphaty(53%) puas, Assurance(49,5%) puas, dan Tangible (53,5%) puas. Secara keseluruhan pelayanan di Apotek K-24 Raya Serpong termasuk dalam kategori baik atau memuaskan.Kata Kunci: Kepuasan pelangganPelayanan non resepPelayanan Farmasi
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