Many developing countries are in the initial phases of adopting electronic government (e-government) programs to improve public services and deliver them as efficiently and conveniently as possible. Our experience with a variety of governments throughout the developing world at different stages of implementing e-government programs with citizens (G2C), businesses (G2B), and other entities of government (G2G) suggests that a major reason behind the success or failure of e-government projects is the extent to which, first, the governments address technological infrastructure encouraged by appropriate telecommunications policies; and second, the legal and regulatory instruments required for e-government. Information and communication technology (ICT) infrastructure (the``I'') development is at the heart of successful deployment and sustainability of e-government programs.
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