An ERP upgrade is deceptively complex and can be dauntingespecially for organizations ignorant of the massive effort required to do it correctly.One of the most important IT-enabled business innovations during the past decade has been the emergence of enterprise resource planning (ERP) systems. Lured by guarantees of improved business productivity, streamlined business operations, and increased cost savings, organizations worldwide have launched initiatives to integrate ERP systems into their existing business environments. One study of mid-size to large companies conducted by AMR Research found that 67% of these companies are implementing some form of ERP, while another 21% are evaluating potential ERP systems solutions. As a growing number of companies adopt ERP systems, ERP systems implementation and upgrades are identified as one of the top five IT priorities among global CIOs according to independent surveys conducted by Morgan Stanley [9] and Deloitte & Touche/IDG Research Services Group [1].Organizations worldwide continue to allocate a considerable portion of their IT budgets toward either completion of their initial ERP system installations or upgrades to their existing systems. A recent study by AMR Research indicates the enterprise application market is expected to grow from $47.8 billion
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