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This study investigates attitudes toward unauthorized copying of microcomputer software, a practice which is costing the industry an estimated $800 million to $2 billion a year in lost revenue. Specifically, the copying activities of business executives are compared with those of business faculty members. Executives are found to report less unauthorized copying activities both personally and by colleagues; they also reject rationalizations for such copying. Academicians, on the other hand, tend to view unauthorized copying as being less unethical. Possible explanations for the differences between the two groups include the degree and type of job-related supervision, identification with the organization vs. the profession, and social-desirability bias. Implications of these findings and future research needs are discussed.

People associate poor eye contact with deception. This perception may have hurt large-scale adoption of videoconferencing technology.

The Internet/World Wide Web (Web) is a critical medium for the sharing of business information between retail firms and their customers (business-to-customer or B2C). Although electronic commerce (e-commerce) has received considerable research attention, little research has examined the effect of e-commerce's Web presentations on retail customer shopping experiences. This twophase study explored customer reactions to Web retailers' presentations of their products/services, attempting to identify Web-site characteristics that contribute to customer satisfaction arising from the Web-based shopping experience. Findings from use of the qualitative method of existential phenomenology were explored further with quantitative analyses including logistic regression. Findings suggest that two key elements in "positive" retail Web sites are convenience of site use and simplicity of site design for the customer's access to information about product/service characteristics and customer-service policies.