In a criminal trial, the plea of the accused is arguably a very important appraising discourse tool functioning mainly to counter the crime narrative made by public prosecutors in their indictment and closing statement. As an appraisal instrument, the plea represents the stance of the accused with regards to the facts of the case as well as the legal aspects of the alleged crime. In this regards, the plea may serve both argumentative and persuasive functions and may shape, to some extent, the understanding and the consideration of the judges who decide on the case. The study, which is qualitative in nature, uses Martin and White’s appraisal theory (Martin and White, 2005) to investigate evaluation strategies employed by an accused of a corruption case in his plea. Evaluation strategies are defined here as strategies in discourse used to counter the crime narrative by employing relevant evaluative resources. The result of the analysis shows that the accused strategically uses the three main discourse semantics resources, i.e. engagement, attitude, and graduation. The contractive options of engagement (deny, counter, and pronounce) are used to counter aspects of the crime narrative, while judgment of propriety (social sanction) and capacity (social esteem) of the attitude component are employed mainly to evaluate aspects of the crime narrative negatively and aspects of the counter narrative positively. Furthermore, amplification and quantification options of the graduation component are used to strengthen the degree of evaluation. It can be concluded that the narrative of plea is arguably an important evaluative instrument which, strategically and professionally constructed, may help the accused convince the judges of his/her innocence.
The purpose of this study was to analyze the effect of the variables on the level of trust, the level of service quality, the level of religiosity, and the level of corporate image on customer loyalty in Bank Syariah Indonesia (BSI), a new bank resulting from the merger of three state-owned banks, namely BRI Syariah, BNI Syariah, and Mandiri Syariah. The study uses quantitative approaches with causality description techniques. The analysis technique used is Partial Least Square-Structural Equation Modeling (SEM-PLS) with a sample of 405 BSI customers. The results showed that the level of trust and religiosity had a positive effect on post-merger BSI customer loyalty. In addition, the level of service quality has no effect on customer loyalty after the merger. Meanwhile, the level of the corporate image did not moderate the effect of the level of trust, service quality, and religiosity on BSI customer loyalty after the merger. However, as a predictor, the level of the corporate image has a direct effect on post-merger BSI customer loyalty. The findings show that trust, religiosity, and corporate image play a very important role in growing BSI's customer loyalty. Therefore, BSI should consider developing a strategy to increase customer loyalty. Keywords: Customer Loyalty, Trust, Service Quality, Religiosity, Corporate Image ABSTRAK: Tujuan penelitian ini adalah untuk menganalisis pengaruh variabel tingkat kepercayaan, tingkat kualitas layanan, tingkat religiusitas, dan tingkat citra perusahaan terhadap loyalitas nasabah Bank Syariah Indonesia (BSI), bank baru hasil merger dari tiga bank BUMN, yaitu BRI Syariah, BNI Syariah, dan Mandiri Syariah. Penelitian ini menggunakan metodependekatan kuantitatif dengan teknik deskripsi kausalitas. Teknik analisis yang digunakan adalah Partial Least Square-Structural Equation Modeling (SEM-PLS) dengan sampel sebanyak 405 nasabah BSI. Hasil penelitian menunjukkan bahwa tingkat kepercayaan dan tingkat religiusitas berpengaruh positif terhadap loyalitas nasabah BSI pasca merger. Selain itu, tingkat kualitas layanan tidak berpengaruh terhadap loyalitas pelanggan setelah merger. Sedangkan tingkat citra perusahaan tidak memoderasi pengaruh tingkat kepercayaan, tingkat kualitas layanan, dan tingkat religiusitas terhadap loyalitas nasabah BSI setelah merger. Namun sebagai prediktor, tingkat citra perusahaan berpengaruh langsung terhadap loyalitas nasabah BSI pasca merger. Temuan menunjukkan bahwa kepercayaan, religiusitas, dan citra perusahaan memainkan peran yang sangat penting dalam menumbuhkan loyalitas pelanggan BSI . Oleh karena itu, BSI dapat mempertimbangkan aspek-aspek tersebut untuk menyusun strategi meningkatkan loyalitas nasabahnya. Kata Kunci: Loyalitas Pelanggan, Kepercayaan, Kualitas Layanan, Religiusitas, Citra Perusahaan REFERENCES Alfi, A. N. (2020). 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Natural Language Processing (NLP) is a 'theoretically motivated range of computational techniques for analyzing and representing naturally occurring texts at one or more levels of linguistic analysis for the purpose of achieving human-like language processing for a range of tasks or applications' (Liddy, 2001, p.1). NLP is an increasingly popular field of study nowadays. The applications of NLP are widespread. There are many applications made possible by NLP such as translation tools, speech recognition and transcription softwares, speech to text and text to speech applications, corpus tools, predictive text applications, and many more. These in return have contributed to the increase in the popularity of NLP itself, not only among academics but also among wider audiences who have benefited from it.
This study is intended to develop a strategy for the socio-economic empowerment of women from low-income families based on an Islamic perspective. The research was motivated by Indonesia’s low score on the Gender Inequality Index (GII) compared to other countries, indicating the gap between men’s and women’s empowerment in Indonesia. The percentage of women who become the heads of poor households increases yearly. This qualitative study uses the Analytical Network Process (ANP) to test the social welfare measures for low-income families carried out by governments, Islamic philanthropic institutions, and Islamic microfinance institutions. As many as fifteen respondents involved in the ANP method were experts on the studied problems, namely regulators, practitioners, and academics. The research results indicate that the main priority issue developing women’s empowerment is the development of partnership networks. In the next stage, the experts concluded that business assistance and mental-spiritual development were the main priorities for empowering women and reducing family poverty. The provision of financial access is the last priority. One implication of this study is that the empowerment program for women from low-income families must be holistic, e.g., by forming a Group Lending Model (GLM) with a modification of the majlis ta'lim (Islamic community discussion group).
This study is intended to develop a strategy for the socio-economic empowerment of women from low-income families based on an Islamic perspective. The research was motivated by Indonesia’s low score on the Gender Inequality Index (GII) compared to other countries, indicating the gap between men’s and women’s empowerment in Indonesia. The percentage of women who become the heads of poor households increases yearly. This qualitative study uses the Analytical Network Process (ANP) to test the social welfare measures for low-income families carried out by governments, Islamic philanthropic institutions, and Islamic microfinance institutions. As many as fifteen respondents involved in the ANP method were experts on the studied problems, namely regulators, practitioners, and academics. The research results indicate that the main priority issue developing women’s empowerment is the development of partnership networks. In the next stage, the experts concluded that business assistance and mental-spiritual development were the main priorities for empowering women and reducing family poverty. The provision of financial access is the last priority. One implication of this study is that the empowerment program for women from low-income families must be holistic, e.g., by forming a Group Lending Model (GLM) with a modification of the majlis ta'lim (Islamic community discussion group).
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