RESUMOObjetivou-se neste artigo compreender como técnicos administrativos da administração municipal aprendem a ser gerentes.O referencial teórico foi construído a partir de dois eixos principais: gerente e aprendizagem informal. No aspecto metodológico, utilizou-se uma pesquisa qualitativa descritiva, sendo entrevistados 10 novos gestores de farmácia municipais. A análise de dados se deu por análise de conteúdo, a partir das categorias temáticas propostas por Hill (1993): aprendendo o que significa ser gerente, desenvolvendo o julgamento interpessoal, adquirindo o autoconhecimento, lidando com as tensões e emoções, e gerenciando a transformação. Nos resultados, verificou-se que os novos gerentes aprenderam a função gerencial, principalmente, através do processo de aprendizagem informal. Os seguintes fatores de maior relevância foram observados no processo de aprendizagem informal: experiências anteriores, experiências do dia a dia, reflexão das ações, autoanálise, interação e colaboração em grupo. Palavras-chave: administração pública; função gerencial; aprendizagem. ABSTRACTThe purpose of this article was to understand how administrative technicians of the municipal administration learn to be managers. The theoretical framework was constructed based on two main axes: manager and informal learning. In the methodological aspect, a qualitative descriptive research was used, and 10 new municipal pharmacy managers were interviewed. The analysis of data was based on content analysis, according to the thematic categories proposed by Hill (1993): learning what it means to be a manager, developing interpersonal judgment, acquiring self-knowledge, dealing with tensions and emotions, and managing transformation. In the results, we verified that the new managers developed the managerial skills mainly through the process of informal learning. The following factors of greater relevance were observed in the informal learning process: previous experiences, day-to-day experiences, reflection of actions, self-analysis, interaction and group collaboration.
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