The literature review studies on ERP system indicate two main areas of thrust: the study of critical success factors for the risk aversion in ERP implementation projects and the ERP system selection studies. However, ERP system selection is a tedious and a time-consuming activity. The critical success factors (CSFs) serve as vital input ingredients to the ERP selection Models. It is however notable that, that none of the CSFs listing propagated by the researchers find a straightforward application in the selection procedure. The paper bridges the gap between the two thrust areas by proposing a framework for applying the prioritized CSFs listed for direct utilization in the selection process. An exhaustive review on the ERP selection techniques reveals the focus on AHP and/or the Fuzzy Logic approaches to ERP selection problem. A new approach to ERP selection problem with the extensions of the Fuzzy-TOPSIS is subsequently introduced and is illustrated by a solved numerical example. Also, the computational simplicity of the extensions of Fuzzy TOPSIS is demonstrated.

No abstract

No abstract

The proposed chapter aims at explaining theoretical frameworks of the Fuzzy AHP and Fuzzy TOPSIS extension approaches and also summarizes the recent research around these two concepts. To help reader understand the practical usage of the two approaches, it also demonstrates their applications on the significant problem of ERP Selection. The techniques are further illustrated with the help of an organization case study located in NCR, Delhi (India). Further, a comparative analysis will be made between the two techniques by taking into account their time complexities.

The complex and integrated nature of Enterprise Resourse Planning (ERP) system is often coupled with time constraints and substantial financial commitments that inevitably make its implementation to be a highly risky undertaking . Reviews of the existing literature on the subject suggest that Critical Success Factors (CSFs) have been studied by researchers for risk aversion in ERP implementations. The review studies have often provided different listing of CSFs as per their research settings and scope. ERP projects necessitate organization wide transformation making stakeholders involvement and participation crucial for the success guarantee of the ERP project. Critical Success Factors related to stakeholders are often found in the understated position in spite of the prime contribution and difference they make to ERP implementation success story. The paper focusses on importance of identifying stakeholders CSFs for studying, monitoring and controlling purposes. It further attempts to provide a consolidated list of stakeholders CSFs along with proper categorization.