The most important objective of service quality is the retention of the customer to provide repeatability of services through customer satisfaction, which becomes more important during festivals. Since customer perceptions and expectations affect service quality, this study helps to understand and identify the service quality gaps in services provided by cab aggregators to customers in India using SERVQUAL Gap Analysis between perception and expectation. The main objective of this chapter is to understand, study, and compare the customer perception and expectations from customers using services of cab aggregators within India to identify the areas of service quality gaps. Primary data were collected from 495 respondents from various cities across different demographic variables such as gender, age, income, education, and occupation. The responses were taken using Google Forms, which is consolidated in an Excel sheet. It is suggested to also create a service quality framework for cab aggregators on the basis of service quality gaps identified in the current study.
The present world is without a doubt known for globalization and industrialization, yet human life is at this point encountering circumstances given standard to shame. Currently, the chief concern of businesses, corporate companies, and individuals is the security of the standard resources, which are depleting daily. Climate supportability can be kept up with and advanced by the monetary areas. Indian monetary area is firmly founded on the Indian financial area, and the Indian financial area currently has given significance to the idea of green banking. Alongside banks, different areas like stock financier organizations, credit card organizations, and money organizations are additionally following the green business idea, which has acquired ubiquity among other administrative specialists, NGOs, social orders, and clients. This chapter investigates the idea of green banking, its advantages, and its advancement in India. Two banks (private and public) are chosen for their drives taken toward green banking. Both essential and optional information have been utilized in the review.
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