This study presents the development of an assessment tool model that evaluates the quality of urban life (QOUL) in residential neighbourhoods in Doha, Qatar, based on a substantial literature review of the QOUL concept. The tool aims to assess the built environment qualities and the level of satisfaction of the residents based on their real interaction and relationship with their living built environment. The study introduces aspects and criteria that should be considered for improving the physical qualities of the residential neighbourhoods and contributes towards enhancing its social and perceptual dimensions. This assessment tool follows a framework to direct its investigation, which consists of two dimensions. The first stage assesses and tests the urban quality (UQ) in the neighbourhood, primarily to evaluate the built environment attributes and examines human behaviour, interaction and urban activity. The second stage assesses and determines the level of residential satisfaction and attachment (RS) in the neighbourhoods by users in order to determine an effective appraisal of users with their built environment elements. The conclusion provides an understanding of the significant physical, social, and perceptual aspects in residential areas in Doha to assist urban designers in specifying the major needs of the residences, as well as to support the improvement of Doha's neighbourhood legislation that corresponds to Doha's climate, culture and social situation. Another important aspect was to improve the assessment tool with specific aspects and criteria that can be used in future studies and future residential development.
The main purpose of the research is to examine guests' satisfaction and guests' loyalty for guests seeking Boutique Hotels in North Cyprus hotels through making new combination between some factors and see its effect on the guests' satisfaction and loyalty such as destination image, political stability of the country, employees' performance and hotels' image. Additionally, brand on the hotel is to determine the influence of the destination. The guests of the Boutique hotel (Le Chateau Lambousa) was investigated by age, gender, level of income and the reason of choosing North Cyprus as their destination.Data was gathered at North Cyprus specifically at the city of Lapta at Le Chateau Lambousa Hotel using a sample of 343 guests. Results of the data analysis indicates a significant positive Pearson correlation between the sub-scales destination image, political stability of the country, employees' performance and hotels' image with guests' satisfaction, there is a direct positive, moderate correlation or the sub-scales destination image, political stability of the country, employees' performance and hotels' image with guests' loyalty. Finally, there is a direct positive, moderate correlation between Destination image and hotel image.Overall guests' level of satisfaction for the visits of Turkish Republic of North Cyprus and its hotels reflects that the guests were satisfied and willing to be loyal guests. Recommendations for future research and managerial implication were provided.
PurposeEducation plays a key role in socio-economic development and globalization has increased the numbers of students wanting to study abroad. Attracting international students is therefore an important objective for universities as international students open up opportunities to bring economic, cultural and academic benefits to both the universities themselves and to the countries in which they are located. This study therefore aimed to assess student satisfaction with a Jordanian university using the dimensions of quality contained within the established SERVQUAL model.Design/methodology/approachTo achieve these goals, quantitative data was collected from international students attending one university located in Jordan via a questionnaire survey, using a randomized sample. Structural equation modeling (SEM) was used to analyze the construct validity, and correlations between student satisfaction and the different dimensions of quality were tested.FindingsConsistent with other studies, the findings demonstrated that the five dimensions of service quality, i.e. tangibility, reliability, responsiveness, assurance and empathy, and the university of study, have a strong relationship with student satisfaction. However, there was no statistically significant correlation between country satisfaction and the tangibility and assurance sub-dimensions of quality.Practical implicationsPractical implications – The findings of this study are of interest and practical benefit to university leaders in developing their quality and student acquisition strategies.Originality/valueThis study makes a useful contribution to the growing body of evidence of service quality in higher education set within the context of a developing country.
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