Abstract:The main purpose of the research is to examine guests' satisfaction and guests' loyalty for guests seeking Boutique Hotels in North Cyprus hotels through making new combination between some factors and see its effect on the guests' satisfaction and loyalty such as destination image, political stability of the country, employees' performance and hotels' image. Additionally, brand on the hotel is to determine the influence of the destination. The guests of the Boutique hotel (Le Chateau Lambousa) was investigate… Show more
“…In addition, the image of homestay at Balkondes positively and significantly affect tourist satisfaction (H4 is accepted). It is support previous research which state the same results about image and satisfaction in hospitality industry (Ngaliman, 2018;Qawasmeh, 2016). The better the image of the homestay in the perception of tourists, it will increase their satisfaction.…”
<p>Tourism business is affected by Pandemic Covid-19. Tourist loyalty was proven as an important key for the recovery of tourism business, including homestays in tourism villages. Therefore, this study aims to examine the model of tourist loyalty in homestays tourism village Balkondes Borobudur area in the new normal period. The quantitative study was conducted by developing a questionnaire to get primary data from 100 respondents who have stayed in a homestay tourism village Balkondes Borobudur area in the new normal period more than once as samples. Data were analyzed by Structural Equation Model (SEM) with AMOS, and Sobel Test to examine the mediation effect. The results show that service quality and image has a positive and significant effect on tourist satisfaction, tourist trust, and tourist loyalty. Moreover, tourist satisfaction and tourist trust proved that these variables mediate the relationship between service quality and tourist loyalty, and between image and tourist loyalty. The results have implications for the homestay tourism village manager to improve the quality of services based on health protocols and CHSE, communicate a positive image to guests through a marketing communication mix, to increase guest satisfaction and trust. Thus, it is hoped that the guests who have stayed will become loyal guests so that the business can survive and be sustainable. This study extends the literature related to the implementation of the tourist loyalty model in the hospitality and tourism industry, especially homestays in tourism villages.</p>
“…In addition, the image of homestay at Balkondes positively and significantly affect tourist satisfaction (H4 is accepted). It is support previous research which state the same results about image and satisfaction in hospitality industry (Ngaliman, 2018;Qawasmeh, 2016). The better the image of the homestay in the perception of tourists, it will increase their satisfaction.…”
<p>Tourism business is affected by Pandemic Covid-19. Tourist loyalty was proven as an important key for the recovery of tourism business, including homestays in tourism villages. Therefore, this study aims to examine the model of tourist loyalty in homestays tourism village Balkondes Borobudur area in the new normal period. The quantitative study was conducted by developing a questionnaire to get primary data from 100 respondents who have stayed in a homestay tourism village Balkondes Borobudur area in the new normal period more than once as samples. Data were analyzed by Structural Equation Model (SEM) with AMOS, and Sobel Test to examine the mediation effect. The results show that service quality and image has a positive and significant effect on tourist satisfaction, tourist trust, and tourist loyalty. Moreover, tourist satisfaction and tourist trust proved that these variables mediate the relationship between service quality and tourist loyalty, and between image and tourist loyalty. The results have implications for the homestay tourism village manager to improve the quality of services based on health protocols and CHSE, communicate a positive image to guests through a marketing communication mix, to increase guest satisfaction and trust. Thus, it is hoped that the guests who have stayed will become loyal guests so that the business can survive and be sustainable. This study extends the literature related to the implementation of the tourist loyalty model in the hospitality and tourism industry, especially homestays in tourism villages.</p>
Global environmental problems such as climate change, natural disasters, energy consumption, and biodiversity are among the main concerns of the countries. Approximately 50% of the energy consumed worldwide is spent on architectural constructions. The increase in energy consumption, especially in buildings, has brought energy efficiency and reduction of carbon footprint to the fore. There are many factors in determining energy consumption in buildings such as physical environment, climate, orientation, shell, and material properties. Energy consumption can be increased in order to provide indoor climatic comfort in winter and summer periods. This study aimed to investigate the energy consumption and comfort conditions of a boutique hotel in Abdera, Greece. ArchiCAD, Graphisoft, EcoDesigner software were used in the analysis of findings, and suggestions were put forward. We suggest that the effective use of natural resources in terms of individual, urban, social, and global perspectives will be positively influenced by the reduction of energy consumption without compromising comfort conditions in accommodation buildings.
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