The article explains District Integrated Administration Service Development Model (PATEN) as part of digital public service and transparancy to the community This is also a competitive model of Rambang Kapak Tengah Regency. The digital feature is refl ected on the website development that integrated with surrounding villages. The aim of digital public service is to give simplicity of service to the people. Furthermore, the principle of smart city is transforming outdated method to industry 4.0 approach. Hence the innovation can be started by developing website on Rambang Kapak Tengah Regency. The study makes use of 2 methodology; observation directly to the site to gain potential data and desk study to deepening the analysis of using digital platform on government administrative. The implementation of digital platform as one of smart city's criteria will provide easier access for people to get information and at the same time deliver accurate information.
This study aims to determine the effect of service quality and product quality on user satisfaction of electronic mortgage service (HT-el) users at the Land Office of Ogan Komering Ulu Regency. In order to approach this problem, Kotler and Keller's theoretical reference is used, where customer satisfaction is a comparison of service quality and product quality which is expected by customers with what they receive. Meanwhile, the operational theory uses the E-GovQual model by Papadomichelaki and Mentzas, and the product quality model by Kotler and Armstrong. The data were collected through the distribution of questionnaires and analyzed quantitatively. This study concludes that service quality affects the satisfaction of HT-el service users by 48.7 percent, product quality affects the satisfaction of HT-el service users by 63.3 percent, henceforth service quality and product quality simultaneously have a positive and significant effect of 66.1 percent. For this reason, it is necessary to improve the quality of electronic mortgage (HT-el) services, especially on the support capacity (citizen support) involving HT-el implementers. It is recommended to the Land Office to enforce some activities which are related with improving the technical skills and developing the character of HT-el implementers, that is employees of the Land Office of Ogan Komering Ulu.
Background: The ability to speak in public needs to be mastered by anyone, including village government officials. Not only the apparatus, all elements involved in the village including the Karang Taruna, the Village Representative Body, and the Empowerment and Family Welfare (PKK) of the village need to improve public speaking skills in order to strengthen the village's potential and self-potential. The absence of public speaking learning facilities in the village environment limits the local community's opportunities to develop public speaking skills. Purpose: Therefore, this community service activity aims to improve the public speaking skills of South Tanjung Dayang village apparatus, Indralaya Selatan District, Ogan Ilir Regency, South Sumatra Province. Method: This activity is aimed at village government officials which is carried out using three methods: lectures and questions and answers regarding the basic aspects of public speaking; problem solving by opening discussions about the participants' concrete problems when speaking and solutions to overcome them, as well as demonstrations and simulations. Result: This community service shows that this activity succeeded in increasing participants' understanding of important aspects of public speaking. This can be seen from the average score of the participants during the pre-test which increased from 69.2 with the lowest score of 35 to 85.6 with the lowest score of 65 during the post-test. Statistical analysis using the Wilcoxon test showed that the Sig. (2-tailed) of 0.000 <0.05 which means the alternative hypothesis (Ha) that there is a significant difference between the average pre-test scores and post-test scores has been proven. This shows that public speaking training has a significant influence on increasing the understanding of the participants. Conclusion: The implementation of public speaking training for Tanjung Dayang Selatan village officials as a whole has been successful because there has been a significant increase in understanding.
Temuan penelitian ini adalah bahwa Perda Kota Palembang Nomor 2 Tahun 2017 tentang Tanggung Jawab Sosial dan Lingkungan Perusahaan telah diimplementasikan oleh Dinas Pariwisata Kota Palembang. Dilihat dari aspek komunikasi, sumber daya, disposisi dan struktur birokrasi yang ada, telah menunjang implementasi peraturan daerah tersebut. Namun, sebagian perusahaan yang ada di wilayah Kota Palembang, belum melaksanakan tanggung jawab sosial dan lingkungannya. Faktor yang mempengaruhi implementasi Perda Kota Palembang Nomor 2 Tahun 2017 tentang Tanggung Jawab Sosial dan Lingkungan Perusahaan terdiri dari tingkat partisipasi perusahaan yang rendah, ketersediaan dana, feedback yang diterima perusahaan hampir tidak ada dan prosedur birokrasi di lingkungan intern perusahaan yang rumit telah menghambat pengembangan destinasi wisata Sekanak Besolek yang diharapkan mendapat dukungan dana dari sektor swasta. Berkaitan dengan temuan tersebut, disarankan agar peraturan daerah tersebut diterapkan secara tegas, sehingga muncul kewajiban secara formal dari setiap perusahaan yang ada di wilayah Kota Palembang untuk melaksanakan tanggung jawab sosial dan lingkungannya.
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