Objective: to know the multidisciplinary palliative care team’s perception about stressors in the death and dying process. Method: a qualitative, exploratory-descriptive study, carried out from the perspective of Betty Neuman’s theory. Data were collected using online semi-structured interview with nine palliative professionals from two health institutions between February and November 2020. Results: a grid of analysis composed of the three Neuman System Models was organized, i.e., environment, person and health, emerging the categories: Self-perception for care in death and dying; Communication between team, patient and family - minimizing stress in palliative care; Personal and professional stressors and health structure. Conclusion: the main stressor source referred to communication as an intrateam relationship and with patient and family. The pandemic was considered as a potential impact of relational and communication difficulties, and the fragility of health management support was linked to palliative multidisciplinary teams.
RESUMO Objetivo: conhecer a percepção da equipe multiprofissional de cuidados paliativos acerca dos estressores no processo de morte e morrer. Método: abordagem qualitativa, exploratório-descritiva sob a perspectiva da teoria de Betty Neuman. Dados coletados por entrevista semiestruturada na modalidade remota e com nove profissionais paliativistas de duas instituições de saúde entre fevereiro e novembro de 2020. Resultados: organizou-se uma grelha de análise composta dos três Modelos de Sistemas de Neuman, ou seja, ambiente, pessoa e saúde, emergindo as categorias: Percepção de si para o cuidado na morte e no morrer; Comunicação entre equipe, paciente e família - minimizando o estresse em cuidados paliativos; Estressores pessoal e profissional e a estrutura de saúde. Conclusão: a principal fonte estressora se referiu à comunicação enquanto relacionamento intraequipe, e desse com o paciente e família. Considerou-se a pandemia como potencial impositor das dificuldades relacionais e comunicacionais, e a fragilidade do suporte da gestão em saúde foi vinculada à equipe multiprofissional paliativista.
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