Customer satisfaction is one of the main factors in determining the competitiveness of every industry. Along with the technological advances, it will impact on the increasingly intense competition in the business of providing great opportunities to the consumer to find a quality product at competitive rates. The purpose of this study is to develop the quality of automotive battery products that meet consumer needs by using Quality Function Deployment (QFD) method. The application is then analyzed and its results produced a proposal for product development according to the weight and priority development on product attributes that are considered important by customers. There are two main priorities that are most desired by customers, among others for improving the quality of products maintenance free battery in automotive battery industry with quality function deployment according to consumers. Consumers need a car battery with a good durability and great performance, low price, and environment friendly features, which can be achieved by using absorbent glass mat and expanded machine technology. Based on relative weight in House of Quality, Absorbent Glass Mat receives the highest percentage of technical priority that is equal to 31% whereas technology expanded gets the second highest percentage of technical priority that is equal to 19%. It means that both technologies are more important to develop this product. Therefore, the maintenance free battery products are expected to be attractive for consumers and extensive marketing.
This study aims to measure the level of service quality and design of services quality improvement for e-commerce B to C (Business to Customer) and C to C (Customer to Customer) based on the perception of Jakarta customers. This research was conducted on Lazada and Blibli customers for B to C and Tokopedia and Bukalapak for C to C in Jakarta. The method used is eservqual method with 8 dimensions that is fulfillment, reliability, responsiveness, information, customer service, security, website design and empathy. Importance Performance Analysis (IPA) and Quality Function Deployment (QFD) methods for drafting proposals for improving service quality. The results of this study found that there is a gap in each dimension that is fulfillment: -0.55, reliability: -0.54, responsiveness: -0.76, information: -0.58, customer service: -0.75 , security: -0.60, website design: 0.47 and empathy: -0.68. The IPA results show that there are 24 quality attributes that must be corrected immediately with a proposed improvement plan that is the management of website content, procedures for updating and installing website content, information on the website integrated with order handling processes, customer service management, customer complaint service procedures, standards customer communication, integrated order handling management, optimization and efficiency of order handling processes, return procedures, customer data management, security of transaction processing and customer service media development. .
Perusahaan PT X menghasilkan biodiesel yang berasal dari bahan baku minyak kelapa sawit. Proses untuk mendapatkan biodiesel melalui tahapan proses pemurnian, transesterifikasi dan kemudian menghasilkan produk metil ester atau biodiesel. Hasil biodiesel yang diperoleh merupakan reaksi antara (minyak nabati) dengan senyawa kimia methanol dengan bantan katalis. Perusahaan PT X dalam hal ini menetapkan standar bahan baku salah satu adalah kadar digliserida maksimum 0,2%. Data kadar digliserida perusahaan PT X menunjukkan kadarnya diatas 0,2 %, dengan jumlah produk yang outspec sangat banyak sehingga hal ini menunjukkan adanya sistem produksi yang bermasalah. Kerugian kualitas atau Quality Loss Function, ini disebabkan kerusakan dalam tahap proses pembuatannya, yang akan mengalami kerugian berupa material, waktu, dan energi. Hasil perhitungan quality loss function untuk produk yang mengalami kerusakan sebanyak 22816 ton.
Usaha Kecil Menengah (UMKM) di Desa Rengas Pulau mengalami kendala pada saat bermitra dengan perusahaan yang akan memasok produk tempe miliknya. Adapun penyebab dari kendala tersebut adalah masalah pengemasan produk yang belum terstandarisasi nasional, yaitu belum terdaftar BPOM, belum memiliki hak paten, dan kemasan yang kurang menarik perhatian konsumen. Oleh karena itu, peneliti melakukan pengabdian masyarakat pada UMKM tersebut untuk memperbaiki sekaligus meningkatkan kualitas kemasan produk dengan memberikan pelatihan terkait hal tersebut. Untuk perbaikan berkelanjutan, peneliti menyarankan pemilik UMKM untuk memasarkan produknya via Online melalui media sosial terkini. Ini merupakan salah satu langkah untuk mencapai usaha yang mengadaptasi Industri 4.0.
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