Purpose The total essence of apparel manufacturing buildings (AMBs) is highly influenced by fire incidents which are caused direct or indirect impacts to the present building structure or even in old age. Hence, the purpose of this paper is to evaluate the fire risk of AMBs in Sri Lanka. Design/methodology/approach A literature review was conducted to explore the local and international fire incidents in AMBs and identify 24 factors that contribute to fire risk of AMBs. A questionnaire survey with professionals who have the knowledge and experience related to past fire incidents and 18 interviews with professionals of fire safety management were carried out. Content analysis was involved to evaluate interviewees’ opinions and relative importance index was involved to rank identified factors that contribute to the fire risk of AMBs. Findings The results revealed that due to the business nature of AMBs hold a high risk for fire incidents. The study discovered 83.4% of high fire risk prevailing in AMBs in Sri Lanka. Faulty wiring, welding work with electrical sparks and accumulation of waste fabric, paper and other garbage recognized as the top three factors that contribute to the fire risk of AMBs in Sri Lanka. Finally, the strategies proposed to eliminate identified all 41 factors that contribute to the fire risk of AMBs in Sri Lanka. Originality/value The paper helps to guide facility owners regarding the fire safety of AMBs in Sri Lanka.
The quality of the neighboring environment plays a major role in encouraging people to walk when attending their daily needs. Although past studies have identified a relationship between neighborhood design factors and the level of walkability, this interdependence is poorly understood in urban planning in Sri Lanka. The purpose of this study is to determine factors and conditions that influence walkability in a selected neighborhood in the town of Panadura and develop a model to predict what design factors enhance walkability in the neighborhood area. Ninety three (93) factors that affect the walkability in urban neighborhood were identified as the findings of the literature review of this study. Seventy six (76) walkability factors identified through perception surveys were examined within a 100m radius of 70 buffered circles representing 140 participants' residences through a questionnaire survey and field observations. Chi-square and Bivariate correlation analysis were carried out to identify the most decisive factors for walkability. Multiple Linear Regression analysis was applied to develop a model to assess the level of walkability of residents in the selected area based on the most significant factors. The study has identified main nine variables that determine the level of walkability. Based on the significant values the model can be used to assess the level of walkability of the people in Sri Lankan context.
Service consistency acts as a key media to achieve sameness and fairness in service delivery. Service consistency is vital to attraction of new customers, enhanced corporate image, reduced costs, and increased business performance. Nonetheless, struggle in developing and applying measurements for service quality can be commonly identified with service consistency failure situations. Hence, to better manage changes as well as to overcome such issues, organization should adopt a proper methodology to improve service consistency for Facilities Management (FM). Thus, this study aims to improve the service consistency of FM service proving organizations in Sri Lanka. Case study method was adopted in qualitative phenomenon. Under the case study method, three cases (FM service providing organisations) were studied. Twelve (12) semi-structured interviews were conducted among the FM related professionals in the selected cases to collect the data. Case study data were analysed by using the content analysis and crosscase analysis techniques. Direct interaction with customers, complain handling procedures, conduct skill development programmes, collect customers feedback and recruit experienced professionals were identified as some of the existing strategies used for service consistency. Different customer expectations, employee turnover, communication errors and lack of customer experience about FM services were revealed as major issues for service consistency. Accordingly, the suggestions, including sharing information with each employee, improving decision making skills, developing customer care strategies and implementing better recruitment system, were proposed to overcome the identified issues of service consistency in FM service providing organisations in Sri Lanka.
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