Recent years, Malaysia had experienced natural disasters such as landslides and flood. Lack of emergency management when dealing with natural disaster will exacerbate the problem and lead to financial, structural and even human losses. This study intends to examine the impact of coping strategies by local institutions on public awareness and preparedness towards natural disaster management. This research involved an exploratory phase and a detailed reflective phase which covered the Klang Valley. In this study, about 1500 copies of self-administered questionnaires were distributed to the respondents. Questionnaires were collected once the respondents completed the survey. During the reflective phase, in-depth interviews were conducted to measure the level of awareness and preparedness towards natural disaster management of communities. The local residents and residence association representatives were the targeted respondents for the in-depth interviews. The findings of this study are the coping strategies used by local authorities are unsustainable and had not constructed permanent solution in overcoming the growing negative effects of hazards. This research will help promote a safe and secure urban society in Malaysia through a better understanding of the proactive disaster management activities and the significant role of local institutions.
Recent years, Malaysia had experienced natural disasters such as landslides and flood. Lack of emergency management when dealing with natural disaster will exacerbate the problem and lead to financial, structural and even human losses. This study intends to examine the impact of coping strategies by local institutions on public awareness and preparedness towards natural disaster management. This research involved an exploratory phase and a detailed reflective phase which covered the Klang Valley. In this study, about 1500 copies of self-administered questionnaires were distributed to the respondents. Questionnaires were collected once the respondents completed the survey. During the reflective phase, in-depth interviews were conducted to measure the level of awareness and preparedness towards natural disaster management of communities. The local residents and residence association representatives were the targeted respondents for the in-depth interviews. The findings of this study are the coping strategies used by local authorities are unsustainable and had not constructed permanent solution in overcoming the growing negative effects of hazards. This research will help promote a safe and secure urban society in Malaysia through a better understanding of the proactive disaster management activities and the significant role of local institutions.
Artificial intelligence (AI) is perceived as being able to transform tourism and hospitality industry’s operations into a greater efficiency and cost-effectiveness while offering travellers unique experiences. This study examines travellers’ satisfaction of AI applications, specifically through e-Hailing, e-Wallet, e-Gate and e-Visa in the tourism and hospitality industry in Malaysia. Quantitative research approach was adopted in the current study. Data was gathered from 200 respondents using self-administrative questionnaires. Local and foreign travellers of age 18 and above who had past travel experience were chosen as samples. The findings indicated that e-Hailing, e-Gate and e-Wallet significantly influence travellers’ satisfaction. However, the outcome shows that e-Visa application has no relationship with travellers’ satisfaction. This study helps to strengthen the tourism ministry’s current initiatives in boosting the tourism and hospitality industry in Malaysia. The outcome of the study might be of interest to the policy makers and regulators to improve on the applications of AI in tourism and hospitality in Malaysia.
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