The digital-based start-up industry in Indonesia has developed, but with a high failure rate. This research aims at elaborating the relationship between business model, entrepreneurial orientation, innovation, and sustainable performance on the digital start-up companies in Indonesia. The data were collected using offline and online surveys to 206 leaders or founders of digital start-up companies spread throughout Indonesia. Then, the data were then analysed using the structural equation model. The research results revealed that a business model had a significant role in achieving sustainable performance. A business model needs to be supported by customer participation and innovation. Innovation was more influential compared to customer participation in achieving companies’ sustainable performance. The indirect effect of customer participation and innovation on sustainable performance through the business model was greater than the direct effect not through the business model. The novelty of this research is the examination and analysis of the relationship between innovation, customer participation, business model, and sustainable performance in one model, and the use of digital start-up companies in Indonesia as the research analysis unit.
Industri pelayanan kesehatan di Indonesia terus berkembang, namun industri kesehatan memiliki tingkat ketahanan yang rendah. Penelitian ini bertujuan untuk mengelaborasikan hubungan antara pengalaman pasien digital, inovasi, dan kepuasan pasien pada fasilitas pelayanan kesehatan khusus gigi dan mulut di Jawa Barat. Pengumpulan data dilakukan dengan menggunakan survei kepada 100 pasien yang tersebar di Jawa Barat. Kemudian, data tersebut dianalisis menggunakan analisis jalur dan regresi. Hasil penelitian mengungkapkan bahwa kombinasi antara pengalaman digital pasien dan inovasi memiliki peran positif yang signifikan dalam mencapai kepuasan pasien. Terdapat pengaruh antara pengalaman digital pasien dengan kepuasan pasien, sedangkan tidak terdapat pengaruh signifikan antara pengalaman digital pasien dengan kepuasan pasien. Kebaruan didapat dengan menguji dan menganalisis hubungan inovasi, pengalaman pasien digital, kepuasan pasien tersebut dalam satu model, serta penggunaan fasilitas pelayanan kesehatan di Jawa Barat sebagai unit analisis penelitian.
Digital startup companies are faced with high failure rate. This research, therefore, aims to determine the effect of entrepreneurship orientation, innovation, customer participation, business model, and sustainable performance on startup companies. Data were qualitatively obtained using the interview from the founders of digital startup companies in Indonesia. The results showed that the business model was influenced by entrepreneurship orientation, innovation, and customer participation, while the sustainable performance was influenced by the business model. The implication of this research is the importance of developing business models by involving corporate leaders and customers to support the sustainability of digital startup companies.
Masalah kesehatan gigi dan mulut menjadi salah satu masalah kesehatan. Rekam medis memiliki pengaruh yang cukup besar dalam rangka peningkatan mutu pelayanan kesehatan gigi dan mulut. Tujuan penelitian ini untuk mengetahui bagaimana pengaruh kelengkapan rekam medis elektronik terhadap loyalitas pasien di Tami Dental Care. Jenis penelitian merupakan jenis penelitian deksriptif kualitatif. Uji keabsahan data dilakukan dengan triangulasi sumber. Pengumpulan data dilakukan dengan teknik wawancara secara mendalam dengan melibatkan beberapa sudut pandang informan, yaitu dokter, petugas, dan pasien. Hasil penelitian ini menunjukan bahwa rekam medis elektronik berpengaruh terhadap loyalitas pasien di Tami Dental Care. Kebaruan didapat dengan menguji dan menganalisis hubungan rekam medis elektronik dan loyalitas pasien, yang pada penelitian sebelumnya belum pernah diteliti pengaruhnya secara langsung antara rekam medis dan loyalitas pasien.
Purpose: Internet-based fundraising or commonly known as crowdfunding (CF) is currently a popular means for entrepreneurs to raise funds. The huge potential of the sharia economy encourages startup companies to establish sharia-based securities crowdfunding (SCF) companies. The purpose of this study is to provide an understanding of business strategies in order to achieve success in Islamic SCF companies in Indonesia. Design/methodology/approach: This research employed a qualitative research design with a case study approach on the first sharia SCF company in Indonesia named Shafiq. The data were collected by conducting in-depth interviews with the board of directors at Shafiq. Results: The research found that the success of Islamic SCF companies is triggered by the presence of teams, content, videos, platforms, use of social media, project quality, legality, business selection, and selection of sharia systems. In other words, this indicates that the factors of trust and security for both business actors and investors are the main factors that drive the success of sharia SCF companies. The novelty of this research is obtained by using a qualitative case study method to analyze the business strategy of Islamic securities crowdfunding, and there are no researchers who have investigated the strategy of Shafiq's company as the first sharia SCF company in Indonesia. Paper type: Research paper
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