Facing a barrage of novel information technology (IT), organizations must invest on the basis of the impact of IT capabilities on the organization's performance. This research extends Bharadwaj's (MIS Quarterly 169-196, 2000) resource-based view of the relationship between IT capability and performance by introducing both the mediating and moderating effects of Digital Business Intensity (DBI). Empirical data collected from CIO's from US firms reveal that although IT capability positively influences organizational performance, this relationship may differ in strength at different levels of DBI. Our study also finds that IT capability is important in determining DBI, which in turn influences organizational performance. Findings highlight tensions between DBI exploration and IT capabilities exploitation. Results also suggest that companies that leverage their existing IT capabilities to drive DBI are more adept at securing performance returns. However, when DBI investments do not complement existing IT capabilities, DBI appears to dampen performance, further accentuated for high-DBI firms.

What factors underlie the adoption dynamics of ecommerce technologies among users in developing countries? Even though the internet promised to be the great equalizer, the nuanced variety of conditions and contingencies that shape user adoption of ecommerce technologies has received little scrutiny. Building on previous research on technology adoption, the paper proposes a global information technology (IT) adoption model. The model includes antecedents of performance expectancy, social influence, and technology opportunism and investigates the crucial influence of facilitating conditions. The proposed model is tested using data from 172 technology users from 37 countries, collected over a 1-year period. The findings suggest that in developing countries, facilitating conditions play a critical moderating role in understanding actual ecommerce adoption, especially when in tandem with technological opportunism. Altogether, the paper offers a preliminary scrutiny of the mechanics of ecommerce adoption in developing countries.

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With the increasing globalization of the world economy, there has been a growing interest in the potential contributions of good governance to accelerating the rate of economic and social development in the developing countries, and enhance their smooth integration into the emerging global economy. Simultaneously, developed economies are experiencing an increasing proportion in the contribution of knowledge, information, and telecommunication sectors to their overall gross domestic product. This is placing increased focus on the role and contribution of national information infrastructure to economic productivity, and in extension, to the economic and social development of nations. In this article, the authors explore the link between information and communication technologies (ICTs), governance, and social economic development in the developing countries. They empirically conclude that contributions of ICTs to social-economic development are influenced by sociopolitical governance-leading to national development through more prudent and egalitarian application and use of the ICTs' portfolio. The contingent role of governance on ICTs and national development paves the path towards recognizing the importance of sociopolitical moderators.

Telemedicine (health-care delivery where physicians examine distant patients using telecommunications technologies) has been heralded as one of several possible solutions to some of the medical dilemmas that face many developing countries. In this study, we examine the current state of telemedicine in a developing country, India. Telemedicine has brought a plethora of benefits to the populace of India, especially those living in rural and remote areas (constituting about 70% of India's population). We discuss three Indian telemedicine implementation cases, consolidate lessons learned from the cases, and culminate with potential researchable critical success factors that account for the growth and modest successes of telemedicine in India.

Purpose This paper aims to examine the dynamic relationship between digital business intensity (DBI) and process innovation through knowledge management. More specifically, the paper investigates the mechanism through which DBI and knowledge management jointly influence process innovation. Design/methodology/approach The study used a single informant approach of data collection and consistent with prior research, and a random sample of CIOs was selected and invited to participate in the survey resulting in a total 193 usable responses. The analysis and empirical validation of the research model used partial least square. Findings The results reveal a positive link between DBI and process innovation. This finding presents empirical support for hitherto anecdotal evidence regarding the impact of DBI on process innovation. In particular, the study notes the impactful role of DBI as an input repertoire that facilitates knowledge management with subsequent positive effects on process innovation. Results further surface an accentuating interplay between DBI and knowledge management on process innovation. Originality/value The current study advances our understanding of how DBI, a pre-condition to attaining digital business strategy, influences process innovation. Moreover, investigating the consequences of DBI should help offer an initial insight to managers and top management facing the challenge of implementing a successful digital footprint in an increasingly digital business landscape. Furthermore, to the best of the authors’ knowledge, this study is the first to investigate how digitization efforts and knowledge management practices jointly affect process innovation.

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In the face of global uncertainties and a growing reliance on third‐party indices to obtain a snapshot of a country's operational risks, we explore the related questions: How accurately do third‐party indices capture a country's operational risk, and how does the operational risk of the country, in turn, affect the volume of its import and export supply chains? We examine these questions by empirically investigating 81 member countries of the World Trade Organization (WTO) using archival data collected from UN agencies, independent think tanks, the WTO, and the Economist Intelligence Unit. We use seven third‐party indices to gauge a country's internal environment and map those indices to corresponding country‐specific operational risks to further understand the consequent effects of those operational risks on trading volume. Results provide strong evidence for the use of certain third‐party indices in assessing operational risk. In addition, operational risks are found to negatively affect the volume of import and export supply chains, albeit in varying degrees.