Scheduling projects is a difficult and time consuming process, and has far-reaching implications for any organization's operations. By generalizing various aspects of project scheduling, decision makers are enabled to capture reality and act accordingly. In the context of the MISTA 2013 conference, the first MISTA challenge, organized by the authors, introduced such a general problem model: the Multi-Mode Resource-Constrained Multi-Project Scheduling Problem (MRCMPSP). The present paper reports on the competition and provides a discussion on its results. Furthermore, it provides an analysis of the submitted algorithms, and a study of their common elements. By making all benchmark datasets and results publicly available, further research on the MRCMPSP is stimulated.

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Assigning scheduled tasks to a multi-skilled workforce is a known NP-complete problem with many applications in health care, services, logistics and manufacturing. Optimising the use and composition of costly and scarce resources such as staff has major implications on any organisation's health. The present paper introduces a new, versatile two-phase matheuristic approach to the shift minimisation personnel task scheduling problem, which considers assigning tasks to a set of multi-skilled employees, whose working times have been determined beforehand. Computational results show that the new hybrid method is capable of finding, for the first time, optimal solutions for all benchmark instances from the literature, in very limited computation time. The influence of a set of problem instance features on the performance of different algorithms is investigated in order to discover what makes particular problem instances harder than others. These insights are useful when deciding on organisational policies to better manage various operational aspects related to workforce. The empirical hardness results enable to generate hard problem instances. A set of new challenging instances is now available to the academic community.