Virtual teams are increasingly expanding across the workforce facing many challenges to remain competitive. Like traditional "brick-and-mortar" workforces, there may be challenges within virtual teams that affect organizational success such as employee engagement, job satisfaction, commitment, leadership, trust, and knowledge sharing. However, it is uncertain how virtual teams maintain long-term sustainability. This research study brings together two constructs, employee engagement and computer-mediated communication, to examine their importance and relevancy in virtual team's effectiveness (success). Further, social exchange theory (SET) theoretical foundation explained employee motivation and satisfaction behaviors. This research employed a quantitative, non-experimental explanatory research design and used two instruments to investigate the relationship between computer-mediated communication (CMC) competence and employee engagement in telecommuting knowledge workers in the US. To measure dimensions of employee engagement, the researchers used the Utrecht Work Engagement Scale (UWES-9) and the Computer-mediated Communication (CMC) competence model to measure 5 subscales of computer-mediated communication, i.e. expressiveness, attentiveness, efficacy, knowledge, motivation. The target population was a random sample of 134 teleworkers. Demographic information collected included age, gender, education level, and number of years of service. The findings suggest that the most significant predictor of engagement is attentiveness, followed by expressiveness, and then motivation. Thus, leadership can engage in telecommuting knowledge workers to increase and maximize productivity.

In this study, the indicators of computer-mediated communication that affect engagement among remote knowledge workers were analyzed. After conducting an online survey of 133 remote knowledge workers in the U.S., a multiple regression statistical model was used to answer the research question seeking the extent to which empathy, expressiveness, and motivation contributed to remote employee engagement. Our findings suggested the existence of a statistically significant relationship between the independent variables Empathy, Expressiveness, and Motivation, and the dependent variable Engagement. This study contributed to knowledge by filling the gap in current literature as no previous attempt had been made on analyzing the relationship between engagement and the items identified here. Our findings have implications for researchers and practitioners in that they may assist in guiding future research and work design for remote knowledge workers in the digital and pandemic era. This study can help managers identify remote workers who need the most help. This comes from the observation that remote employees work away from their managers and colleagues and the absence of casual conversations that tend to provide directions or remind them of things to do could hinder their performance in the absence of self-determination.

Small businesses are the predominant contributors to the U.S. economy, yet they face many challenges to remain competitive and sustainable. There are several reasons a small business could fail, including a lack of human resources, limited financial resources, competition, technological advancements, disaster, and globalization. Improving employee performance by getting them engaged and productive in their work is an issue that cannot be overlooked for small businesses to function and remain competitive. There is limited empirical evidence that explains the dimensions of performance management and employee engagement in small businesses. However, how small businesses sustain their long-term performance remains uncertain. This study sought to bring together two previously distinct constructs: overall employee engagement and overall performance management, characterized by performance goals and development, a climate of trust, and feedback and recognition. The research was correlational in nature. A survey was conducted to generate and analyze data gathered from 121 employees of small businesses located in the United States. A series of Pearson correlation analyses confirmed the existence of statistically significant positive relationships between employee engagement and each variable of performance management, namely performance goals and development, feedback and recognition, and climate of trust. Notwithstanding these positive correlations, a multiple regression model with the three performance management variables as independent variables and employee engagement as the dependent variable suggested that there was a statistically significant regression model F(3, 117) = 32.34, p < .001, R2 = .453, explaining 45.3% of the variability in employee engagement. Nonetheless, this model confirmed that the variables performance goals and development and climate of trust were not statistically significant in the model (p > .05). In other words, only the feedback and recognition variable was statistically significant in the regression model, suggesting that it explained most of the variability in engagement, including that already explained by the other two variables. Overall, the outcome of this study suggests that small businesses implementing performance management processes have more engaged employees. The conclusions drawn from these findings suggest that overall performance management and overall employee engagement contribute to small business productivity and organizational success.

With the ongoing pandemic and technological evolutions, remote work has become the new normal. However, existing employee engagement instruments do not take the remote aspect of work into account. This paper proposes a nine-item instrument for assessing employee engagement in general, and remote worker engagement specifically. The instrument was named EENDEED, for enhanced engagement nurtured by determination, efficacy, and exchange dimensions. It was grounded on three theories: (1) self-determination; (2) self-efficacy; and (3) social exchange. After generating the proposed scale grounded on the literature and theory, data were collected from 600 participants in the United States through an online survey. The dataset was split in two random samples of 405 and 195 cases, respectively. An exploratory factor analysis (EFA) on the larger sample helped discover its two-factor structure, namely PERFORMANCE and SELF-RELIANCE. A confirmatory factor analysis (CFA) was performed on the second sample, which confirmed the two-factor structure of EENDEED. A final study assessed the reliability and validity of EENDEED. Data were collected through an online survey of 162 employees in the U.S. A CFA was conducted, validating the two-factor structure of the instrument. Construct reliability of the factors and reliability of the scale were ascertained. Face validity, content validity, construct validity, and criterion validity were confirmed. This study fills the gap in current engagement measurements by including the remote worker dimension. Organizations will be better able to identify and address challenges faced by traditional workplace employees and remote workers.

The purpose of this study was to investigate if confidence, interest, authenticity, and loneliness as independent variables, could help predict employee engagement, the dependent variable. In this setting, the independent variables were indicators of the Balanced Measure of Psychological Needs (BMPN) and the dependent variable was obtained using the Utrecht Work Engagement Scale (UWES-9). After surveying 151 participants in the United States, 17 responses were removed from the final dataset during data and assumptions validation. A multiple regression model was created using the remaining 134 valid cases. Our findings confirmed the existence of a statistically significant relationship between confidence, interest, and authenticity in predicting employee engagement. Only, we could not establish a statistically significant relationship between loneliness and engagement, in contrast to some prior research studies. These findings have significant implications for practitioners and researchers as documented in this article. For example, the findings can be useful for employees in determining their future career path, as they need to first look at what interests them. Indeed, interest was identified as the greatest determinant of engagement as compared to the other three predictors. These findings also suggest that managers can keep their employees engaged by assigning them functions or tasks that are aligned with their interests.

This study explored social capital theory by investigating the relationship between enterprise social media use (ESM) as measured by an adapted instrument and employee belongingness as measured by the balanced measure of psychological needs (BMPN) scale of employees in USA, moderated by generational age groups. A survey of 155 employees from US corporations was conducted. The results support the theoretical model of social capital as well as three hypothesized relationships. While there was no significant relation between Social-related ESM use and employee belongingness, there was a statistically significant relationship between Work-related ESM use, age generation groups, and employee belongingness. Overall, Generation-X employees showed a higher belongingness score compared to Millennials, and even higher compared to Generation-Z employees. The results indicate that using an internal social media technology for work-related purposes can help employees feel that they belong and are a part of the social makeup of the organization. Work related social media use can also foster greater organizational social capital such as team building resulting in the achievement of organizational objectives and goals. These findings offer implications for research on social capital's value as an asset for the organization as well as enterprise social media's ongoing and ever-increasing value.

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Over the last few decades, business fraud and examples of scandalous management behaviors have sparked a lot of attention among several interested stakeholders. These increasing scandals have necessitated the question on the necessary steps required to prevent their frequent occurrence. The lack of commitment to strong ethical standards by management has been underpinned as the cause of ethical misconducts in organizations. The fiscal crisis of 2007-2009 witnessed many leadership misconducts and abuse of leadership responsibility. The fiscal crisis revealed the loss of about $11 trillion in household wealth, 26 million Americans losing their jobs, and 4.5 million Americans who could not afford their mortgages. These events and statistics show the prevalent lack of ethical leadership in organizations. While leadership ethics is a concern for all stakeholders within business organizations in the United States, only a few segments of the industry are taking steps to incorporate ethical awareness within their global organizations.