a b s t r a c tThis paper explores the possibilities presented by DEA to assess quality of life and evaluate the performance of city managers in what concerns the promotion of urban quality of life. Using the data provided by the Urban Audit program, from the European Union, we defined the city profile regarding quality of life for 206 cities. Two approaches are presented: the construction of a composite indicator of quality of life and the assessment of local management performance, contextualised by the GDP per capita to measure the ability of local authorities to promote quality of life given the economic condition of the country. The results identify the cities with urban best practices and present a model of intervention for the cities considered inefficient, based on benchmarking principles.

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All citizens are entitled to access governmental information as, only if properly informed, that they can participate in politics. The right to information is enshrined in a number of international agreements, including Article 19 of the Universal Declaration of Human Rights. The right of citizens to access public authorities’ information is called Freedom of information. This information plays a crucial role in informing the population so that they can make accurate political choices. The mere disposal of information is not enough, as much of public documents suffer from complex language and other technicalities that can prevent an informed use of the information. Thus, sites displaying information must be adapted in order to guarantee usability, functionality and accessibility; there must be different levels of information, as there are diverse groups of individuals with different skills. Such usability, functionality and accessibility require designing effective communications, paying attention to balancing the complexity that citizens can manage and the complexity that those responsible for the requested information are producing.

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