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Patient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients’ expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000–2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient’s age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction.

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How to evaluate local government or what really matters concerning local government evaluation and who cares about it are questions which are on the table currently across the world. This paper carry out a survey on the wide range of indicators and evaluation models of local government used worldwide and shows that they are based mainly on performance evaluation and financial sustainability ratios. We conclude that they address only part of the problem of strategic management, financing, and sustainable development issues of local government. In particular, the governance dimension is absent. Therefore, a broader vision is proposed that integrates our usual local government evaluation into the important issues of governance and sustainability. This article focus on “measuring what matters” in local government and presents the need of a new evaluation model, a Councils’ Sustainability Index, based on the integration of council’s financial performance with communities’ sustainability and governance dimensions. Thus, it might be an important contribution for the creation of a new paradigm on local government evaluation and councils’ strategic management. The Portuguese case is used to illustrate this purpose.

Abstract:The assessment of the impact of European Structural and Investment Funds (ESIF) on Portuguese local government and which factors determine it is important given the magnitude of funds involved. As part of this larger question, this paper considers whether the holistic sustainability of local authorities-as measured by a Council Sustainability Index-can influence the impact of ESIF on the performance of Portuguese councils and which factors best explain these performance differences. Using a geometric distance function jointly with the Hicks-Moorsteen index, we investigate and present a conclusion on the differential impact of ESIF on sustainable and non-sustainable Portuguese councils over the period 2000 to 2014. Our findings also suggest that ESIF should continue fostering economic and social development at the local level regardless of council size or regional location since overall development will flow from this economic and social structural adjustment strategy.

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