Purpose Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation. Design/methodology/approach The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection. Findings The study showed that more than half of the clients of Sam Jonah library were moderately satisfied with the library’s automation. Clients mostly access internet/Wi-Fi and reference service. Patronage of the services including photocopying, borrowing of books (circulation), e-resources/academic databases, institutional repository, library website and the OPAC was not encouraging. Increase in user education was recommended to improve their usage. Research limitations/implications The study was limited to only one academic library, namely, Sam Jonah library of the University of Cape Coast, Ghana. Originality/value The study provides insight into a case study of satisfactory level of clients in accessing automated services of Sam Jonah Library to serve as a basis for further research.

This study sought to explore the role academic libraries can play in connecting industries to research outputs emanating from universities and research institutions in Ghana. This study adopted the explanatory sequential mixed methods design. Purposive and disproportionate stratified sampling were used to select a sample size of 196, which included researchers, academic librarians and industrialists. The response rate was 78%. Data was collected through a semi-structured interview guide and questionnaire. Narrative analysis of qualitative data was employed, while quantitative data from the questionnaire was analysed descriptively (frequencies, means, standard deviations) and inferentially (ANOVA) using SPSS version 21. The significant finding indicates that academic libraries can play a key role in the effective transmission of research outputs to industries, hence, the need for a stronger collaboration among researchers, academic libraries, and industries to ensure high productivity, leading to national development. The study recommended the use of the Academic Libraries Transfer of Research Outputs to Industry (ALTROI) Model to ensure effective collaboration among researchers, academic libraries and industries as far as the proper use of research outputs is concerned.

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