The use of mobile money, mobile payments and other related mobile financial transactions in Africa vary from one country to another. This can be attributed to the level of technology maturity, a country's level of social-economic development and the financial transactions ecosystem. The study investigates usage patterns and adoption of mobile money in day-today person-to-person money transfers using mobile telephone, mobile payments and integration of mobile money in financial services in Kenya. The study explores the underlying contextual social and economic factors influencing successful use of mobile money in Kenya by probing the pre-usage (before mobile money) transfer of funds and the innovation attributes of mobile money that could have positively influenced this rapid uptake and continuance intentions. The study employs a survey questionnaire and two focus groups to collect data from mobile money users. The study result indicates that pre-usage methods of money transfers significantly influenced initial uptake of mobile money in Kenya while its technical attributes have sustained a positive influence on continuance intentions. Implications for research and practice are discussed.
Purpose
While several studies have indicated the critical role played by the ability of countries to exploit knowledge as an economic resource, it would appear that there have been very few studies conducted on understanding the practices adopted by governments in relation to exploring knowledge, particularly in Africa. The purpose of this study is to investigate the prevailing knowledge management practices and technological solutions used by governments to support knowledge management.
Design/methodology/approach
To address the research objective of this study, semi-structured interviews and document analysis were used. The interviews were conducted with both senior and junior county officials from five counties in Kenya, with a total of 31 county officials participating. Further, various county documents were analysed both to seek convergence and corroborate the interview findings.
Findings
The study findings revealed that no systematic knowledge management practices existed in the county governments in Kenya, which were investigated. On the few occasions that the study did find evidence of knowledge management practices, these practices were isolated, informal, uncoordinated and rarely documented and/or communicated. Furthermore, the study found that there were inadequate policy frameworks in place to support knowledge management practices. The study also revealed a scarcity of relevant technological solutions tailored to support knowledge management practices.
Research limitations/implications
It was, thus, hoped that this research would promote an understanding of the prevailing local circumstances that hinder the effective utilisation of knowledge management practices and systems. The study recommends that county governments develop the capabilities required for creating and sustaining an enabling knowledge management environment through frameworks and policies that foster knowledge management practices and systems. The findings have practical implications for the way in which county governments in Kenya and other developing countries may improve their knowledge management practices and adopt appropriate technological solutions to support such practices.
Originality/value
Much of the existing literature on knowledge management is focussed on exploring such practices in large businesses. Studies centred specifically on the analysis of knowledge management practices in county governments in Africa, and how technological solutions may be used to build such practices are conspicuously lacking in the relevant literature.
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