The Role of Contextual Factors in the Uptake and Continuance of Mobile Money Usage in Kenya

Wamuyu, Patrick Kanyi

doi:10.1002/j.1681-4835.2014.tb00457.x

Cited by 25 publications

(24 citation statements)

References 34 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It is clearly showed that majority of respondents, nearly 60% of respondents faced the incident of sending money to the wrong number, while slightly above 16% declared the loss of password was the incident faced them to lose some money and of giving someone mobile phone to transact money on the behalf of respondent was the third largest incident (9.2%). The result of the vast majority is similar to that showed in the literature review obtained by a survey done by Wamuyu (2014) in Kenya. The observation done by a researcher revealed that some mobile money companies who engage in the business of MMT do not give rooms to their customers to make a review of the identities of the person to which the transaction is intended to.…”

Section: Figure 2 Respondent Views On Risks Faced In Mmtsupporting

confidence: 84%

Risks and Barriers Associated with Mobile Money Transactions in Tanzania

Raphael

2016

BMS

View full text Add to dashboard Cite

The study was about Risks and Barriers Associated with Mobile Money Transactions in Tanzania. The focal point of the study was to spot and reveal risks and barriers experienced by mobile money users in mobile money transactions (MMT) and the frequencies of their incidences. It also assesses the level of users' understanding and how they can avoid themselves from barriers and risks exposing environment. The research was based on primary data which was collected in a survey done in Ilala district through questionnaires. Data analysis was based on descriptive statistics and interpretation based on positivist assumptions in which the results were quantitative and independent from the researcher. The research findings reveal that while the most likely experienced risks are a loss of password, fake transaction request, and fake money, the barriers are a poor network, agent lack liquidity, and lack of identity card. However, the rate of incidence of risks and barriers in MMT are moderates. The study, therefore, recommend that the regulatory authority should guarantee the security of mobile money users by improving MMT rules and regulations, they should also stress mobile companies to create MMT awareness in risks, rules and regulations to mobile money users to encourage their participation in this industry and finally the mobile company should improve mobile money network infrastructures and application platforms.

show abstract

Section: Figure 2 Respondent Views On Risks Faced In Mmtsupporting

confidence: 84%

Risks and Barriers Associated with Mobile Money Transactions in Tanzania

Raphael

2016

BMS

View full text Add to dashboard Cite

show abstract

“…Aker and Mbiti (2010) look at how exponential growth of mobile telephony in Sub-Saharan Africa has opened new possibilities to the continent. In most of Sub-Saharan Africa, the mobile phone is the only technology accessible to many inhabitants and therefore, across social strata, urban and rural divides, and rich and poor divides, it is facilitating connections between people; access to information; access to markets; and access to services (Aker & Mbiti, 2010;Jagun et al, 2008;Mekuria, 2007;Rashid & Elder, 2009;Wamuyu, 2014).…”

Section: Mobile Phone Adoption In Sub-saharan Africamentioning

confidence: 99%

Mobile Phone Use by Zimbabwean Smallholder Farmers: A Baseline Study

Musungwini¹

2018

Afr. j. inf. commun. (Online)

View full text Add to dashboard Cite

This article provides findings from a baseline study on mobile phone use by smallholder farmers in Zimbabwe. The study investigated use of mobile phones by 58 farming households in a village in Zimbabwe's Midlands Province. Via a survey questionnaire and a focus group discussion, the study found that 100% of the surveyed households identified "asymmetry of information" as a challenge they face in their agricultural activities, and 90% cited "absence of market information" as a challenge. Yet at the same time, the study found low levels of household mobile phone usage, with only 50% of households were found to be using mobile telephony in support of a farming activity. The article concludes with a recommendation for how to close this apparent gap between the smallholder farmers' felt need for increased agricultural information and, at the same time, their lack of use of mobile telephony to access such information.

show abstract

“…Kenya is regarded as a mobile nation due to its success story in mobile money adoption (Wamuyu, 2014). The absence of an ICT inclusion policy is, therefore, a huge setback to the achievement of the Kenya vision 2030 (Government of Kenya, 2007).…”

Section: Recommendationsmentioning

confidence: 99%

Closing the Digital Divide in Low-Income Urban Communities: A Domestication Approach

Wamuyu

2017

IJELL

View full text Add to dashboard Cite

Aim/Purpose: Significant urban digital divide exists in Nairobi County where low income households lack digital literacy skills and do not have access to the internet. The study was undertaken as an intervention, designed to close the digital divide among low income households in Nairobi by introducing internet access using the domestication framework. Background: Information and Communication Technologies (ICTs) have the potential to help reduce social inequality and have been hailed as critical to the achievement of the Sustainable Development goals (SDGs). Skills in use of ICTs have also become a prerequisite for almost all forms of employment and in accessing government services, hence, the need for digital inclusion for all. Methodology: In this research study, I employed a mixed methods approach to investigate the problem. This was achieved through a preliminary survey to collect data on the existence of urban digital divide in Nairobi and a contextual analysis of the internet domestication process among the eighteen selected case studies. Contribution: While there have been many studies on digital divide between Africa and the rest of the world, within the African continent, among genders and between rural and urban areas at national levels, there are few studies exploring urban digital divide and especially among the marginalized communities living in the low-income urban areas. Findings: Successful domestication of internet and related technologies was achieved among the selected households, and the households appreciated the benefits of having and using the internet for the first time. A number of factors that impede use of internet among the marginalized communities in Nairobi were also identified. Recommendations for Practitioners: In the study, I found that use of differentiated costs internet services targeting specific demographic groups is possible and that use of such a service could help the marginalized urban communities’ access the internet. Therefore, ISPs should offer special internet access packages for the low-income households. Recommendation for Researchers: In this research study, I found that the urban digital divide in Nairobi is an indication of social economic development problems. Therefore, researchers should carryout studies involving multipronged strategies to address the growing digital divide among the marginalized urban communities. Impact on Society: The absence of an Information and Communication Technology (ICT) inclusion policy is a huge setback to the achievement of the SDGs in Kenya. Digital inclusion policies prioritizing digital literacy training, universal internet access and to elucidate the social-economic benefits of internet access for all Kenyans should be developed. Future Research: Future studies should explore ways of providing affordable mass internet access solutions among the residents of low-income communities and in eliminating the persistence urban digital divide in Kenya.

show abstract

The Role of Contextual Factors in the Uptake and Continuance of Mobile Money Usage in Kenya

Cited by 25 publications

References 34 publications

Risks and Barriers Associated with Mobile Money Transactions in Tanzania

Risks and Barriers Associated with Mobile Money Transactions in Tanzania

Mobile Phone Use by Zimbabwean Smallholder Farmers: A Baseline Study

Closing the Digital Divide in Low-Income Urban Communities: A Domestication Approach

Contact Info

Product

Resources

About