Part 4: Application Areas and EvaluationInternational audienceThe requirement specifications are centric in the IS acquisition process, also in public sector. In addition to the regulatory factors multiple stakeholders are often involved in the procurement process. Yet their expertise varies and is often limited to a narrow sector or a specific field. For this paper, we conducted a single case study on an IS acquisition in a middle-sized city. The function nominated a project manager for the project, with little if any prior experience of IS or of their acquisition. The counterpart in the CIO’s office had that knowledge but had little domain knowledge about the requirements. The third party involved was the Procurement and Tendering office. Having specialized in serving the variety of functions in that particular field, the specific areas become inevitably omitted. All three parties argued that their requirements specifications were good, if not great. We observed how such a trident, having reported successful completion of their duties, still missed the point. The tendering resulted in little short of a disaster; two projects were contested, and lost in the market court
Contemporary organizations investing in digitalization initiatives aim at enhancing their productivity, streamlining their processes, or just cutting their costs. However, little is known about the impacts of how digitalization initiatives create value, for whom, or where and when these occur. In this paper, we study what kinds of impacts different digitalization initiatives in a midsized city create and for whom. We show that they vary for different stakeholders and according to their perspectives. Potential impacts diverge for city employees, decision makers, citizens, organizational activities, and the public sector in general. Our findings show that potential impacts are multifaceted and numerous. This has implications for the assessment of the success and the benefits of digitalization initiatives or information systems investments; they vary according to the stakeholders and their expectations. The distinction between the digitalization experiment with its novelty and uncertain suitability for the purpose and the standardized service is essential.
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