This article examines residents' perceptions of sociocultural impacts in the North Cape community in Norway. Case study, as a qualitative methodology, was employed to gather the necessary data. Based on the in-depth interviews with 22 permanent residents of the North Cape community, 10 influential factors were empirically identified: source of income; quality of life; community structure; demonstration effect; crime and alcohol; acculturation; perspective; status and community pride; conflicts; and physical impact. Furthermore, in contrast to the existing theory, the current study suggests that both those who are, and who are not economically dependent on the tourism industry perceive tourism positively. Both long-term and short-term residents believe that tourism's benefits outweigh tourism's costs. No noteworthy differences are found across sociodemographic factors such as education and marital status with respect to the residents' perception. The almost overwhelmingly positive response of the residents can be attributed to the current stage of destination development cycle at the North Cape.
Communicating hospitality and tourism research has been at the core of the journal aim since the early start in 2001. The aim of the current paper is to provide an overview of the first 20 years of hospitality research in Scandinavian Journal of Hospitality and Tourism, to draw some lines to international hospitality research, and to propose a future research agenda. The review provides a brief account of the main themes addressed in Nordic hospitality research including (1) hospitality as a concept and practice, (2) business strategy, (3) hospitality operations, (4) service encounters as performative work, (5) human resource management, and (6) labour market perspectives. Potential research avenues are outlined.
There is a tendency towards greater expectations of consumer goods and services in society—what was once judged as ideal may now be a bare minimum. This presents a challenge for food providers in the upcoming decades. As the more demanding baby boomer cohort ages, health institutions of the future will face challenges meeting their food expectations. The purpose of this study was to explore expectation type dynamics and function with updated empirical material on aging consumers expectations of institutional food and advance our current understanding of how consumers evaluate their expectations. This qualitative study employed in-depth semi structured interviews with 14 informants between the age of 58–79. Content analysis was performed to capture the informants’ food expectations based on the expectation hierarchy proposed by Santos and Boote. Analyzing the content and relationship between different expectation types led to three main findings: expectation functions and content, interconnectedness, and the role of affect. Based on the findings, this study contributes by making several propositions for future research and proposes an updated expectancy–disconfirmation model. Importantly, this study provides novel knowledge that can help health institutions understand and meet aging consumers expectations of institutional food.
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