Communicating hospitality and tourism research has been at the core of the journal aim since the early start in 2001. The aim of the current paper is to provide an overview of the first 20 years of hospitality research in Scandinavian Journal of Hospitality and Tourism, to draw some lines to international hospitality research, and to propose a future research agenda. The review provides a brief account of the main themes addressed in Nordic hospitality research including (1) hospitality as a concept and practice, (2) business strategy, (3) hospitality operations, (4) service encounters as performative work, (5) human resource management, and (6) labour market perspectives. Potential research avenues are outlined.

No abstract

Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles exploring to what extent individuals may have different perceptions of incivility and social supports at work and showing different reactions (job outcomes). In a cross-sectional study, 291 completed questionnaires from a sample of Norwegian frontline service employees were subjected to correlation analysis, K-means clustering, and post hoc ANOVA analysis with Bonferroni correction. Cluster analysis revealed three distinct clusters of employees with different profiles, which indicated that those who perceived the highest level of workplace incivility and the lowest level of social supports at work showed the highest turnover intention compared to that of others. Moreover, employees with longer tenure and the highest perception of social supports at work coped better with workplace incivility and showed the lowest turnover intention.

No abstract

For more than two decades, researchers have aimed to measure responsible leadership. This has resulted in several survey instruments and parallel streams of research, making it difficult to carve out the core. We systematically review 28 studies measuring responsible leadership (RL). A qualitative content analysis of RL survey instruments is conducted to identify the core aspects across measures, as well as synthesizing the evidence, mapping antecedents, and mapping the outcomes of RL. Findings show that 24 studies in the sample were published during the last two years, indicating a growth spurt in the field. Most survey instruments on RL measure leadership of the individual direct leader, while a few have a wider focus, such as leadership of the organization. Four themes were identified across RL survey instruments: accountable role model, inclusive facilitator, inventive planner and benevolent value creator. Our review contributes to the establishment of a joint platform for future research. In addition to providing a systematic account of evidence, our analysis points at research gaps and gives a basis for a critical discussion on nature as a stakeholder. Avenues for future research are outlined.

No abstract

No abstract

This study investigates the extent to which Norwegian adolescents (age 15-16