Crowding, Emotions, Visitor Satisfaction and Loyalty in a Managed Visitor Attraction

Jathe, Kathrin; Gjerald, Olga; Øgaard, Torvald

doi:10.1080/01490400.2022.2028691

Cited by 11 publications

(9 citation statements)

References 63 publications

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“…User loyalty was gauged by the questionnaire developed by past studies (Chiu et al. , 2013; Stemmer et al. , 2022).…”

Section: Conceptual Research Model and Methodologymentioning

confidence: 99%

“…The measurement of utilitarian gratifications was adjusted from Gan and Li and includes three items (Gan and Li, 2018). User loyalty was gauged by the questionnaire developed by past studies (Chiu et al, 2013;Stemmer et al, 2022). The whole statements were scored using a 5-point Likert rating scale, with 1 being strongest disagreement and 5 being strongest agreement.…”

Section: Measurementsmentioning

confidence: 99%

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Do direct and indirect network externalities matter? Unpacking the causal antecedents of perceived gratifications and user loyalty toward mobile social media

Pang

2023

AJIM

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PurposeBy building and examining an integral model, the principal objectives of this research are to systematically explore how indirect and direct network externalities lead to user loyalty toward WeChat through the mediating effect of perceived gratifications.Design/methodology/approachThe data were collected through an online survey of 688 young people in Mainland China. To empirically assess the conceptual model, zero-order correlation analyses and structural equation modeling were carried out utilizing web-based data.FindingsPath analysis results demonstrate that indirect network externalities and direct network externalities exert a significant impact on users' hedonic gratifications and utilitarian gratifications. Moreover, the study discovers the significant mediating influences of utilitarian gratifications on the association between indirect network externalities and user loyalty.Research limitations/implicationsTheoretically, this article may extend the scope of diverse studies on the association between network externalities and perceived gratifications and offer fresh insights into how mobile social media could actually improve user loyalty through enhancing perceived values among younger generation. Practically, this research assists mobile social media practitioners in retaining users and gaining competitive advantages over rival applications.Originality/valueAlthough the extraordinary growth of WeChat has successfully become the dominant media by which individuals develop interpersonal network and contact with others, the roles of perceived gratifications between network externalities and user loyalty toward WeChat have not yet been investigated in depth. These obtained outcomes not only enrich the existing literature regarding the relationship between network externalities and affective response, but also offer fresh insights to mobile social media designers, marketers and users.

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“…User loyalty was gauged by the questionnaire developed by past studies (Chiu et al. , 2013; Stemmer et al. , 2022).…”

Section: Conceptual Research Model and Methodologymentioning

confidence: 99%

Section: Measurementsmentioning

confidence: 99%

Do direct and indirect network externalities matter? Unpacking the causal antecedents of perceived gratifications and user loyalty toward mobile social media

Pang

2023

AJIM

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“…For instance, perceived over-tourism has been confirmed to negatively influence the establishment of loyalty towards the destination among satisfied tourists (Insch, 2020). Likewise, perceived crowding, one of overtourism's antecedents, can also be considered to have a moderating effect on the satisfaction-loyalty relationship (Stemmer et al, 2022).…”

Section: The Moderating Role Of Perceived Crowdednessmentioning

confidence: 99%

“…In terms of academic contributions, this paper empirically proved that low levels of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at World Heritage Sites (WHS) can be caused by perceived crowding. Originality/value -So far, current literature has investigated the direct (either positive or negative) relationship between perceived crowding and post-visit behaviours of tourists (Nie et al, 2022;Papadopoulou, Ribeiro, & Prayag, 2023;Stemmer, Gjerald, & Øgaard, 2022). Broadening this area of research, the authors of this paper used the social interference theory and the stimulus-overload theory to explain the low level of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at WHS.…”

mentioning

confidence: 99%

How perceived crowding changes the interrelationships between perceived value, tourist satisfaction and destination loyalty: the empirical study at Hoi An

Phi,

Phuong,

Huy

2024

IJTC

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Purpose This paper seeks to revisit the interrelationship among tourists’ perceived value of the destination, tourist satisfaction and destination loyalty in the heritage tourism site of Hoi An. In addition, the moderating role of tourists’ perceived crowding, which has become remarkably common at the site, in such a triangle relationship will also be explored. In other words, this study aims to validate an extended model of perceived value – tourist satisfaction – destination loyalty – perceived crowding. Design/methodology/approach The study collects data from 403 tourists who visited Hoi An during peak season through an online questionnaire. The data were later analysed using AMOS and Warp partial least squares. Findings The results validate the significant and positive correlation among perceived value, customer satisfaction and destination loyalty. Also, perceived crowding was confirmed to affect the relationship among these three variables negatively. In terms of academic contributions, this paper empirically proved that low levels of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at World Heritage Sites (WHS) can be caused by perceived crowding. Originality/value So far, current literature has investigated the direct (either positive or negative) relationship between perceived crowding and post-visit behaviours of tourists (Nie et al., 2022; Papadopoulou, Ribeiro, & Prayag, 2023; Stemmer, Gjerald, & Øgaard, 2022). Broadening this area of research, the authors of this paper used the social interference theory and the stimulus-overload theory to explain the low level of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at WHS.

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“…, Disehan và Cankat55 ; Jehad và Mohammed56 ; Stemmer và cộng sự57 , Ayinaddis58 ; Khan và cộng sự59 , Tegambwage và Kasoga 60 , Clara và cộng sự61 . Alkhawaldeh và cộng sự39 cũng cho rằng, sự hài lòng của sinh viên có ảnh hưởng tích cực đến lòng trung thành của họ.…”

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Factors affecting the loyalty of pharmacy students at non-public universities in Ho Chi Minh city

2022

Sci. Tech. Dev. J. - Eco. Law Manag.

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Crowding, Emotions, Visitor Satisfaction and Loyalty in a Managed Visitor Attraction

Cited by 11 publications

References 63 publications

Do direct and indirect network externalities matter? Unpacking the causal antecedents of perceived gratifications and user loyalty toward mobile social media

Do direct and indirect network externalities matter? Unpacking the causal antecedents of perceived gratifications and user loyalty toward mobile social media

How perceived crowding changes the interrelationships between perceived value, tourist satisfaction and destination loyalty: the empirical study at Hoi An

Factors affecting the loyalty of pharmacy students at non-public universities in Ho Chi Minh city

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