Purpose The purpose of this paper is to assess the service quality (SQ) of property managers of shopping complexes in Ibadan with a view to improving management practice. Design/methodology/approach Primary data were used for the study through questionnaire administration. Ibadan was stratified into five axes using existing major roads where shopping complexes were highly concentrated. From each axis, 33, 65, 48, 64 and 66 shopping complexes were identified (Oyo State Ministry of Land, Housing and Survey, 2017), and the systematic sampling technique (20 percent) was adopted to select 57 out of 276 shopping complexes and 192 (10 percent) out of 1919 occupiers of the shopping complexes in the study area. In total, 157 occupiers responded to the questionnaire, and the data were analyzed using mean ranking and stepwise multiple regression. Findings This study found that professionalism, tangible, assurance and empathy dimensions of SQ were rated fair, whereas reliability and responsiveness dimensions were rated poor. Also, stepwise multiple regression analysis predicted 78.5 percent overall SQ of property managers, and assurance, professionalism and empathy dimensions contributed significantly to the overall SQ. Hence, reliability and responsiveness dimensions of SQ need to be improved. It is expected that the findings of this study will help property managers to understand the role of various dimensions of SQ for enhanced property management practice. Originality/value The study is one of the few studies that assessed the SQ of property managers of shopping complex with a view to improving its management practice.
Purpose -The purpose of this study is to investigate the presence of ethnic bias in residential tenancy and the relationship between ethnic bias tendency of property managers/landlords and their demographic features. Design/methodology/approach -Data for the study were gathered from administration of questionnaires, designed with items measuring bias tendency and the driving factors on the perceived wave of discrimination on residential tenancy. The structured questionnaires were administered on an intact sample of licensed property managers/agents (practicing Estate Surveyors and Valuers) at annual Mandatory Continuing Professional Development Programme (MCPD) held in metropolitan Ibadan, the largest indigenous city in West Africa and one of the commercial nerve-centres in the country. Data collected were analyzed using descriptive analysis, chi square and factor analysis. Findings -The study confirmed a significant relationship between the ethnic status of the principal managers (managing directors) who were mainly Yoruba aliens and the tenants selected to fill vacancies, which implies that there is presence of ethnic discrimination in tenant selection in the area. It is also confirmed that landlord/property manager (agents) experience, environmental influence and landlord/property manager preference are the most driving factors for discriminating against tenants in the city. It is further revealed that there is a significant relationship between two demographic features; professional qualifications and ages of the property managers' firms and bias tendency.Research limitations/implications -The research is limited to the metropolitan city of Ibadan, a city with expatriates and diverse ethnic groups working at different sectors of the economy. Further research and statistical tests that covers all the 36 capital cities of the country are required to examine the tenancy nature of other classes of property. Practical implications -The implication of the study to the practice is reinforced by the consensus character of the study with the professional body (property managers). Insight and findings prove useful in developing a blueprint for curbing acts of discrimination which needs to be well addressed in property management practice. It implies that effective property rights that protect the rights and rental market planning policy in the developing nations require further reform. Originality/value -Emphasis on tenants' rights, campaign against racism and discrimination in the developing nations which support equal housing right for all races is the feature and uniqueness of this study.
PurposeThe paper seeks to identify the factors that are responsible for the incursion of non‐professionals, otherwise called quacks, into property management practice in Nigeria.Design/methodology/approachPrimary data were collected with the aid of questionnaires served on 270 estate surveying firms based in the study area. The proportion method was used to determine the factors that are significantly responsible for the daily incursion of non‐professionals whose activities have negatively affected real estate investment in the country.FindingsThe result shows that the high income derivable from property management practice is a major factor. Other factors in their perceived order of importance include provision of unsatisfactory and less than standard service by estate surveyors, lack of confidence by clients on the estate surveyor to evict erring tenants and shortage of qualified personnel.Research limitations/implicationsObtaining the perception of practitioners could subject the findings of the study to bias. Further research targeted at the clients of property management services will provide a balanced view.Originality/valueThe findings from this study will provide professional bodies and policy makers with data to curb the activities of quacks and enhance the practice of real estate management.
The purpose of this study is to critically examine tenancy agreement as a shield in property management in Nigeria. Renting is an essential component of a healthy housing system of a nation. It is observed that for most tenants, signing their tenancy agreement will be their largest financial commitment during the year; hence it is an issue not to be taken lightly. The rental housing sector in Nigeria is bedeviled with acute shortage of housing units (said to be between 14-17million units) this in turn impacts negatively on the sale and rental markets. The study revealed that tenancy agreement gives protection to the stakeholders in the rental housing sector only on paper. This is because many rental agreements between landlords and tenants in Nigeria are personal and informal in nature, concluded outside of any government regulatory framework or formal legal system. This informality and lack of official documentation makes going to court an extremely impractical way of dealing with landlord-tenant conflicts. The provisions of the rent control and recovery of premises laws in Nigeria have been held more in disobedience than in obedience for many years. For effective regulation of the rental property market in Nigeria, it was recommended among others, that a strategic approach to developing a workable rental housing policy should first acknowledge the rental arrangements which already exist and then find flexible, realistic ways to regulate and enforce them.
The purpose of this study is to critically examine tenancy agreement as a shield in property management in Nigeria. Renting is an essential component of a healthy housing system of a nation. It is observed that for most tenants, signing their tenancy agreement will be their largest financial commitment during the year; hence it is an issue not to be taken lightly. The rental housing sector in Nigeria is bedeviled with acute shortage of housing units (said to be between 14-17million units) this in turn impacts negatively on the sale and rental markets. The study revealed that tenancy agreement gives protection to the stakeholders in the rental housing sector only on paper. This is because many rental agreements between landlords and tenants in Nigeria are personal and informal in nature, concluded outside of any government regulatory framework or formal legal system. This informality and lack of official documentation makes going to court an extremely impractical way of dealing with landlord-tenant conflicts. The provisions of the rent control and recovery of premises laws in Nigeria have been held more in disobedience than in obedience for many years. For effective regulation of the rental property market in Nigeria, it was recommended among others, that a strategic approach to developing a workable rental housing policy should first acknowledge the rental arrangements which already exist and then find flexible, realistic ways to regulate and enforce them.
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