This study aimed to investigate the effect of management control system enabling with capabilities that can improve the performance of SMEs. This study was conducted among the managers of SMEs of local food products in Banten Province, Indonesia. The number of respondents in this study was 85 SME managers. This study used structural equation modeling as an analytical tool and PLS Smart software to process the data. The findings of this study show that there was a positive effect of the use of enabling management control system (MCS) on creativity; there was a positive and significant effect of the use of Enabling MCS on cost efficiency; there was a positive and significant effect of the use of Enabling MCS on performance; there was a positive and significant effect of creativity on innovation; there was a positive and significant effect of cost efficiency on performance; and finally there was a positive and significant effect of innovation on performance. The implication of this study is that it can provide a choice of control system for SME management, which up to now still uses conventional control system. The use of Enabling MCS can create a capability for the managers of SMEs of local food products to win the competition. This is due to the uniqueness of Enabling MCS that can increase creativity and also cost efficiency.
Supply chain risk is difficult to predict and cause losses that will affect business growth. Supply chain management is a method used for risk control by being used in the cassava industry supply chain. This objective is to determine the risks that will occur and potentially disrupt the supply chain, to determine the risk agent sequence from the Aggregate Risk Potential (ARP) score, and to determine priority mitigation actions. This study uses integration methods. (HOR), and Analytic Network Process (ANP) with pareto diagrams and method-based ratings. The SCOR method is used to map supply chain activities and classify supply chain activities. Meanwhile, the HOR method is used in identifying risk events and risk agents, as well as assessments based on the assessment of the FMEA method. The output of the HOR method is the ARP score used for the priority of the risk agent. Pareto diagrams are used in the priority of risk agents that must be immediately addressed based on the ARP score. The ANP method is used to determine the priority of mitigation actions. Based on this study, researchers obtained 21 risk events and 30 risk agents with 17 risk agents including priority risk agents and 13 non-priority risk agents, and 10 mitigation measures.
Recently, SME becomes core business that is widely performed by Indonesian government. The more entrepreneurs, the better and stronger economy pillars in Indonesia. However, SME recently face many obstacles such as minimum product quality, packaging, marketing strategy and promotion. The biggest problem faced by SME in Indonesia is the lack of knowledge and learning process for SME managers. The purpose of this study is to investigate the influence of social networking and entrepreneurial competence on entrepreneurial orientation and learning process. Learning process used in this study is anticipative learning. Criteria applied to choose respondent in this study is special product from SME in Banten Province, Indonesia. Respondents in this study are 105 persons. Analytical tool used in this study is Structural Equation Modeling (SEM) by using SmartPLS program. The results from this study state that social networking and entrepreneurial competence positively and significantly influence entrepreneurial orientation and entrepreneurial orientation positively and significantly influence anticipative learning. The result from this study is expected to provide contribution to Resource Based View theory. Social networking and competence become inherited legacy to develop a business and it also becomes tacit knowledge to develop entrepreneurial orientation, so that it will create anticipative learning to improve SME that specializes in local product in Banten province, Indonesia.
Jakarta as the capital city of Indonesia has the highest level of mobility. Also, Jakarta is highly dependent on some buffer zones such as Bogor, Depok, Tangerang, Bekasi, and Serpong for economic growth. Effective and efficient transportation is needed for adequate Mobilization of the buffer zone population to Jakarta. The commuter line is the best transportation company for an excellent mobilization. This research was conducted at PT Kereta Commuter Indonesia. The customer loyalty factor of Commuter line KRL is mostly influenced by service quality service and customer satisfaction. The objective of this research is to measure the positive effect of quality service and customer satisfaction on customer loyalty. The method used in this research is structural equation modeling using Lisrel 8.8 with 215 respondents. The data obtained from this research shows that there is positive influence of service quality on customer satisfaction with value 0.50, service quality influences customer satisfaction with 0.50 value, service quality has the influence on customer loyalty with value 0.10, and customer satisfaction has the effect on customer loyalty with value 0.66.
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