Purpose The aim of the study was to determine the impact of telephone follow-up calls on satisfaction in oncology patients after hospital discharge. Method A randomized controlled study, in which patients were randomized into two groups: The experimental group with the telephone follow-up (TFU) calls (intervention) and the control group (no intervention). The telephone follow-up call was conducted within 72 h after discharge. During the call, patients were asked about their medications, namely, whether they received them, understood how to take them, and whether they developed any medication-related adverse effect. Both groups were contacted by phone two weeks later to assess their satisfaction with the discharge medication instructions and the provided pharmaceutical services, using the 5-point Likert scale. In addition, hospital records were reviewed for emergency room visits and hospital readmissions within 30 days after discharge. Results There was no difference in the percentage of patients who reported being very satisfied between both the intervention and the control groups (45% intervention vs. 48% control, P = 0.68). The mean time of the intervention phone call was 3 ± 1.7 (SD) min. During the telephone follow-up call, medication-related problems were identified in 20% of the patients. There was no significant difference in emergency room visits and hospital readmissions in the intervention group vs. control (44% vs. 53%, P = 0.123) and (37% vs. 43%, P = 0.317), respectively. Conclusion Telephone follow-up calls conducted by a pharmacist to discharged oncology patients did not improve patients' satisfaction, emergency room visits or hospital readmissions; however, they helped to identify medication-related adverse effects in the oncology patients.
Purpose -The purpose of this paper is to explain the process by which El Sewedy Company in Egypt decided to expand internationally by examining several modes of entry and choosing the best choice to expand in Russia and Kazakhstan. Design/methodology/approach -The authors did several market analyses for each company to discover the external and internal environments. In addition, they weighted the advantages and disadvantages of each mode of entry to decide on the best mode to enter Russia and Kazakhstan. Findings -The results confirm that the expansion for El Sewedy is challenging whether in Russia or Kazakhstan. Currently, El Sewedy's strategy is to deal through distributors to minimize risk; these distributors are mostly working in Kazakhstan given their easy connections and access there. The best solution for El Sewedy to expand is to trade high voltage and medium voltage cables in Kazakhstan as well as the trade of high voltage cables in Russia. Whether it is trading, exporting or a joint venture, El Sewedy's intentions are clear in its willingness to access the Russian and Kazakhstani markets, due to their richness and most of all their location as a central trade area in the region.Research limitations/implications -The comparison between Russia and Kazakhstan may appear very similar since both countries share almost the same circumstances and environment. Therefore, some of the information may be repeated twice to analyze both countries. Practical implications -The results of this case study ensure the importance of analyzing the different modes of entry and doing a cost-benefit analysis before deciding on how to expand in foreign market. Since circumstances and environments vary between markets, it is crucial to know all the details of the country in order to succeed in expanding in this foreign market. Originality/value -This study explains a common case that happens in Egypt and every country whenever a company decides to expand. Usually, a company prefers a certain mode of entry over the other, but what is necessary is to follow what El Sewedy did, which is to evaluate all alternatives equally then decide on the best choice.
No abstract
Public reporting burden for this collection of information is estimated to average I hour per response. including the time for reviewing instructions, searching existing data sources. gathering and maintaining the data needed, and completing and revewing the collection of information. Tend comments reardin den estimate Or any other aspet of this collection Of ,nfofmation, including suggestions for reducing this burden. to Washington Headcluarters Services. Directorate or information Operations and Reports. 1215 Jefferson Onis fiigh-ay. Suite 1204, Arlington. VA 22202-4302. and to the Office of Management and Budget. Paperwork Reduction Project (0704-018). Washington. DC 20503.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.