The development of information technology that continues to grow in all aspects of life which makes human work more efficient and effective. The current COVID-19 pandemic is one of the conditions in which people's activities are hindered and limited in their daily activities. The application of Information Technology is a solution that can be applied for the sustainability of community activities in the midst of this pandemic, one of which is the education sector. Edmodo's E-Learning system is one of the most widely used e-learning systems for the teaching and learning process. The application of e-learning certainly changes the way students learn from offline to online. EUCS (end-user computing satisfaction) is one of the methods used to analyze user satisfaction of an information system, where this method has 5 variables, namely content, accuracy, format, ease of use, and timeliness. The case study of Senior High School 1 Sampang will be the object of this research, where the EUCS method is used to measure the satisfaction of end users of the Edmodo E-Learning system. Data was collected by distributing questionnaires to active students at Senior High School 1 Sampang by obtaining a sample of 80 respondents. From the results of the research conducted, it was found that the EUCS method can be applied to the Edmodo E-Learning system at Senior High School 1 Sampang because the data obtained from the respondents was declared valid and reliable so that it can be relied upon in measuring end user satisfaction with the Edmodo E-learning system, while the factors - the factors of the EUCS method that affect the satisfaction of the end user of the Edmodo E-Learning system at Srnior High School 1 Sampang are the content and accuracy factors.
Information system is one of the most rapid developments of information technology in its development. This information system itself aims to help human work to be more efficient and effective. The quality of technology has many aspects that must be measured to evaluate in order to continue to develop. Service is an important aspect that needs to be improved in order to support the applied Information Technology. ITIL as a framework that focuses on the assessment of information technology services was chosen as the method to be applied in this research. The problem that often occurs in this Sinar Hotel is the existence of obstacles in customer data in the Front Office department. Customer data is often not inputted into the system so that customers have to re-enter data and this is time consuming and less efficient. The incoming data also sometimes does not match the customer's personal data which also results in the customer needing to re-enter the data. The Service Operation domain was chosen to assess the extent to which the problem management and incident management processes were implemented properly. The results of this study will produce a recommendation to overcome problems and incidents that often occur in order to facilitate the operational activities of Hotel Sinar.
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