Can the mere name of a seller determine his trustworthiness in the eye of the consumer? In 10 studies (total N = 608) we explored username complexity and trustworthiness of eBay seller profiles. Name complexity was manipulated through variations in username pronounceability and length. These dimensions had strong, independent effects on trustworthiness, with sellers with easy-to-pronounce or short usernames being rated as more trustworthy than sellers with difficult-to-pronounce or long usernames, respectively. Both effects were repeatedly found even when objective information about seller reputation was available. We hypothesized the effect of name complexity on trustworthiness to be based on the experience of high vs. low processing fluency, with little awareness of the underlying process. Supporting this, participants could not correct for the impact of username complexity when explicitly asked to do so. Three alternative explanations based on attributions of the variations in name complexity to seller origin (ingroup vs. outgroup), username generation method (seller personal choice vs. computer algorithm) and age of the eBay profiles (10 years vs. 1 year) were tested and ruled out. Finally, we show that manipulating the ease of reading product descriptions instead of the sellers’ names also impacts the trust ascribed to the sellers.

We propose a new approach for guiding eye movements by controlling the predictability of object locations. We hypothesize that when a high (low) relevance object has a predictable location, observers are more (less) likely to fixate it compared with objects in unpredictable locations. We tested this hypothesis in three decision‐making studies, manipulating the location of a product label in an unpredictable, a predictable, and a mixed visual environment. In Study 1 and Study 2, we find that participants are less likely to fixate a low and medium relevance label in a predictable location, and in Study 3, we find that participants are more likely to fixate a high relevance label in a predictable location. Our findings suggest that predictable locations increase while unpredictable locations decrease top‐down control. The approach can be used to increase or decrease eye movements towards specific information depending on the goals of the choice architect. Copyright © 2017 John Wiley & Sons, Ltd.

Individuals automatically mimic a wide range of different behaviors, and such mimicking behavior has several social benefits. One of the landmark findings in the literature is that being mimicked increases liking for the mimicker. Research in cognitive neuroscience demonstrated that mentally simulating motor actions is neurophysiologically similar to engaging in these actions. Such research would predict that merely imagining being mimicked produces the same results as actually experiencing mimicry. To test this prediction, we conducted two experiments. In Experiment 1, being mimicked increased liking for the mimicker only when mimicry was directly experienced, but not when it was merely imagined. Experiment 2 replicated this finding within a high-powered online sample: merely imagining being mimicked does not produce the same effects as being actually mimicked. Theoretical and practical implications of these experiments are discussed.

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