More than any other organ of human anatomy, the heart is symbolically charged with emotions. Introducing a foreign body into the heart, even a pacemaker, would be expected to alter, if not damage the most intimate of personal attributes, an individual's personality. Nevertheless, standard measures of emotions, administered before and after pacemaker implantation, revealed an improvement in psychological well-being in an unselected sample of 80 patients, aged 36 to 80 years. Furthermore, these results occurred whether or not patients returned to work.
We examined the prevalence of Type A/B behavior and Emotion Profiles in 1084 employees. This report focused on the relationship between Type A behavior and eight basic emotion dimensions. Of the 1084 subjects 710 (65%) scored as Type A and 374 (34.5%) as Type B. The mean Bortner scores for all subjects were 182.8 (SD = 33.7), scores on emotional dimensions for Incorporation and Reproduction were high, and intensities for Ejection and Destruction were low; mean scores on other emotions were normal. Significant differences between Type A and Type B scores were found on six emotional dimensions. Subjects classified as Type A had ratings lower on trustful, controlled, and timid and higher on aggressive, distrustful, and uncontrolled than did persons classified as Type B. There were no differences between Type A and Type B scores on the emotion dimensions of Reproduction and Deprivation. Our data suggest multiple emotional components may comprise the Type A behavior pattern. This is important for behavioral counseling programs and early preventive efforts which could be aimed at reducing the intensity of Type A behaviors.
In today’s changing global environment, many businesses, in order to achieve competitive advantage and efficiency. have to seek profitable ways to differentiate themselves. One strategy that has been related to success is the delivery of high service quality. As service quality is becoming a major part of business practice, it is important to be able to measure and research its effectiveness. The most popular measure of service quality is SERVQUAL instrument. The findings discussed in this article are a study in which patients assessments of service quality were measured for services of primary care doctors in Osijek
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