This study examined the perceptions of professional staff on their contribution to student outcomes. An online Delphi survey method was used to collect data from two expert panels: professional staff based in faculties and professional staff based in central university departments. The aim of this method is for the panels to arrive at a consensus. The expert panels were asked to rank ten propositions which support successful student outcomes. After three rounds the faculty based panel had reached only a 'very weak' consensus, and the non-faculty panel only a 'weak' consensus. The highest ranked proposition for both panels was the first, namely: 'Institutional behaviours, environments and processes are welcoming and efficient; that is, students' enquiries are dealt with promptly, knowledgeably and with a friendly manner'. Propositions relating to organisational culture were ranked relatively low indicating that professional staff may underestimate their contribution to these propositions.
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