Seiring berkembangnya zaman, hotel pun berkembang mengikuti sesuai dengan zaman. Banyak hotel berlomba-lomba untuk mengembangkan bisnisnya maupun dari kualitas hotel, Fasilitas hotel yang membuat konsumen pun merasa puas dengan apa yang di tawarkan hotel kepada konsumen. Tentunya ada banyak hal yang dapat memengaruhi kepuasan suatu pelanggan seperti, kamar hotel, restoran, fasilitas hotel, kualitas makanan dan masih banyak lagi. Namun terlepas dari semua fasilitas yang disediakan oleh suatu hotel, kualitas pelayanan memiliki pengaruh dan peran yang sangat penting dalam menentukan tingkat keberhasilan sebuah hotel. Oleh karena itu, kualitas pelayanan yang diberikan oleh karyawan hotel akan sangat memengaruhi kepuasan pelanggan atau tamu yang menginap di hotel tersebut. Penulis mengumpulkan hasil penelitian dengan melakukan teknik pengambilan sampel acak dengan responden Pengunjung yang sudah pernah menginap di hotel Harris Seminyak Bali. Sampel dalam penelitian ini sebanyak 75 responden. Metode analisis yang digunakan penulis adalah menggunakan regresi dengan SPSS ver. 25. Hasil penelitian menunjukkan bahwa kualitas pelayanan hotel dan fasilitas hotel berpengaruh kepada Kepuasan Pelanggan.
Community service is one of the Tridharma Perguruan Tinggi (Three Pillars of Higher Education) which aims to increase the sense of concern for the community by sharing knowledge and skills. The purpose of this community service activity is: (1) Provide training on how to decorate cakes appropriately and professionally; (2) Establish cooperation between the Faculty of Tourism, Universitas Pelita Harapan and smk Santa Maria; (3) Carrying out one of the functions of the Tridharma Perguruan Tinggi (Three Pillars of Higher Education), especially in the field of Community Service; (4) Invite SMKN Hospitality students to innovate in decorating and entrepreneurship in the field of bread and cake.
This research is based on the order for consumers to make effective decisions when using drugs, there is the need to make certain information available. The use of drug verification system to provide information on registered pharmaceutical drugs will be of immense help to the country and the world. With the help of this system, the user can search if a prescribed drug is registered. This system is a web-based application developed using Hypertext Pre-processor (PHP) and MYSQL database, the methodology used in the implementation of the system is Vshaped model of System Development Life Cycle (SDLC). This system integrates with registered drugs and their respective details from National Agency for Food and Drug Administration and Control (NAFDAC) and the software developed for the implementation of this research can be used by any drug enforcement agency other than NAFDAC. It also provides solution to help in the fight against counterfeit drugs and majorly unregistered drugs by allowing users to verify the authenticity of the drugs and to report otherwise.
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