He worked in the industry and as operations consultant for over eight years before embarking on his Ph.D. His research interests include operations strategy, management of service firms, and supply chain integration. His work has been published in several leading journals, such as Journal of Operations Management, Production and Operations Management, Decision Sciences, and International Journal of Operations & Production Management. He has presented papers at numerous conferences and has been awarded best paper distinctions on various occasions, including the Chan Hahn Prize for the Academy of Management Best Paper Award in the Operations Management Division, and a Distinguished Paper Award at the Decision Sciences Institute's conference. He serves on the editorial review boards of Journal of Operations Management and Production and Operations Management.

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