COVID-19 has severely damaged the social values and economic values of global supply chain. This unprecedented pandemic acts as hindrance in the path of sustainable development goals that are to be achieved by 2030. This study focuses on the disruption that has taken place due to COVID outbreak and also identifies the role of sustainable finance in achieving sustainable supply chain. This study highlighted the critical factors that are important to adapt the sustainable supply chain. A case study of food industry has been performed to prioritize the critical factors with the help of MCDM techniques. Major criteria and sub-criteria that play a crucial role in sustainable supply chain finance have been listed here. This study contributes in the area of sustainable supply chain and how finance can play a major role in achieving sustainable supply chain and ultimately sustainable development goals. The findings of this study show that social values of any industry are the most crucial asset for any organization.
Background
This study aimed to explore the perception of doctors regarding telemedicine consultations and the level of patient satisfaction with the services received through teleconsultations.
Methods
This cross-sectional study was conducted on clinicians who provided teleconsultations and patients who received teleconsultations in an Apex healthcare institution in Western India. Semi-structured interview schedules were used to record the quantitative and qualitative information. Clinicians’ perceptions and patients’ satisfaction were assessed using two different 5-point Likert scales. Data were analyzed using SPSS v.23 using non-parametric tests (Kruskal Wallis and Mann-Whitney U).
Results
A total of 52 clinicians who delivered teleconsultations and 134 patients who received teleconsultations from those doctors were interviewed in this study. For 69% of doctors, telemedicine was feasible to implement, and for the rest, it was challenging. Doctors believe telemedicine is convenient for patients (77%) and prevents the transmission of infection (94.2%). Difficulty in clinical evaluation (73%), communication (55.7%), network connectivity (34%), diagnosis and investigations (32%), and patients’ e-illiteracy (32%) were the most common challenges faced by clinicians. Patients’ experiences were positive in terms of ease of registration (82.1%), audio quality (100%), freedom to discuss medicine (94.8%), and comprehension of the diagnoses (88.1%). Patients expressed satisfaction with the length of the teleconsultation (81.4%), the advice and care they received (78.4%), and the manner and communication of the clinicians (78.4%).
Conclusions
Though there were some challenges in the implementation of telemedicine, the clinicians perceived it quite helpful. The majority of the patients were satisfied with teleconsultation services. Difficulty in registration, lack of communication, and a deep-rooted mindset of physical consultations were the primary concerns from the patient side.
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