PurposeThe purpose of this paper is to investigate and explain the factors underlying the inclination of zakat payers to trust a particular zakat institution.Design/methodology/approachBased on the literature review and experience survey, a context specific questionnaire was developed as the main method of quantitative data collection. The instrument was administered to a sample of Muslim professionals who observe religious seclusion in the last ten days of the Islamic fasting month (itqaf) in 12 purposely selected mosques across four states and the federal capital territory.FindingsDrawn from the resource dependence and legitimacy theories, the study finds that board capital, disclosure practices, governmental model of zakat institution, and stakeholder management were identified through the use of structural equation modeling as being the antecedents of zakat payers' trust.Originality/valueThis paper is the first to report an empirically based model of zakat payers' trust.

Purpose The purpose of this paper is to investigate the relationship between board characteristics and real performance among state-owned enterprises (SOEs) in Malaysia in a longitudinal period following the introduction of transformation policy. Design/methodology/approach The study deviates from prior research in utilising a real performance measure rather than traditional measures of performance. The authors adopt the quantile regression approach to examine the impact of board characteristics on real performance in a comparison using ordinary least squares. Findings The results of quantile regression reveal that the impact of board mechanisms on real performance was not as expected. Specifically, board size and duality had a bearing on real performance. Board independence also is considered as influential factor through the time. However, such effects were not homogenous across different quantiles. The dummy year variable to compare the period pre- and post-transformation policy reveals that the dummy year is not significant, indicating that performance post-transformation is indifferent compared to the pre-transformation policy period. Practical implications It is important for government to reconsider the policies embedded in the transformation policy. This study provides insights on the enhancement of board effectiveness and new developments regarding GLCs. Originality/value This is an early to attempt to measure real performance and its link to board characteristics in SOEs post-transformation policy.

As the major shareholder, Malaysian Government in 2004 has embarked on the Government linked Companies (GLCs) transformation policy program that mainly emphasizes on enhancing the corporate governance mechanisms of the State owned Enterprises (SOEs) in order to enhance effectiveness of the board. The paper aims to examine the impact of corporate governance mechanisms as embedded in the transformation program on the practice of earnings management. In particular, the study uses data for two periods of time (pre and post transformation), and examine whether the period of post transformation policy has experienced any improvement of board monitoring role in curbing earnings management activities. The main findings show that there is an increase of earnings management activities in post transformation period. Further, the findings revealed that all corporate governance mechanisms have little impact to curb earnings management activities except for board meetings and leadership structure in the post transformation period. The board meetings and separate role of two top positions in the companies were shown to have negative impact on earnings management post transformation policy and that relationship do not hold for the period pre transformation policy. Although the study has shown positive preliminary impact of tightening corporate governance in GLCs, scope to expand the research was also discussed.

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PurposeThe purpose of this paper is to make a contribution to the performance measurement system (PMS) literature by concentrating on the service context. Providing a Malaysian perspective on PMS design, the study aims to identify the desirable PMS attributes that are perceived to be important for the service sector.Design/methodology/approachData were collected by administering a mail questionnaire survey to top‐level management of private service firms operating in Malaysia. The sampling frame was based on information provided by the Department of Statistics, Malaysia, and the Central Bank of Malaysia. An extensive search of directories/portals was undertaken to compile the mailing list of each service sector. Samples were randomly selected from the list using proportionate stratified sampling.FindingsThe findings suggest that service firms placed greater emphasis on elements of performance evaluation, benchmarking, timeliness and precise PMS information. Differentiation strategy and intensity of competition are the most prominent factors that influence the choice of PMS attributes.Research limitations/implicationsThe limitation of the study pertains to the low response from the foreign‐owned service firms operating in Malaysia, thus limiting the generalisability of the findings to local‐owned firms.Practical implicationsTo service managers, the evidence demonstrates the relevance of PMS in service firms, where the greater strategic uncertainty and intensity of market competition requires greater reliance on contemporary PMS attributes.Originality/valueThe evidence indicates the applicability of PMS in managing both professional service and mass service firms that removed the traditional view that all service activities are unique.

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