Inti Sari Kajian ini bertujuan untuk mengukur tingkat kualitas pelayanan publik khususnya di bidang pendidikan, kesehatan, perhubungan, pelayanan perizinan dan administrasi kependudukan pada Pemerintah Kota Baubau. Selain itu, memetakan kualitas sekaligus kinerja pelayanan publik yang telah dilaksanakan oleh masing-masing unit pelayanan, dan merumuskan bahan/referensi teknis dalam menetapkan kebijakan berikutnya. Kajian ini dilakukan di Kota Baubau, yang meliputi 8 kecamatan, dan 43 kelurahan dengan menggunakan teknik multistage random sampling pada level of con�idence 95%. Jumlah sampel sebanyak 440. Kajian ini menggunakan metode survei dengan variabel/unsur penilaian dielaborasi dari Kep/25/M.PAN/2/2004 dengan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 16 Tahun 2014. Hasil analisis menunjukkan bahwa kualitas dan kinerja pelayanan publik di Kota Baubau untuk 5 bidang layanan (pendidikan, kesehatan, perhubungan, perizinan dan administrasi kependudukan masuk pada kategori B (Baik). Namun, jika diurutkan maka layanan bidang administrasi kependudukan berada pada peringkat I (IKM = 72,55); bidang pendidikan peringkat II (IKM = 72,23); bidang kesehatan peringkat III (IKM = 72,08); bidang perhubungan peringkat IV (IKM = 69,99); dan bidang perizinan peringkat V (IKM = 69,35). Di antara 16 (enam belas) unsur pelayanan publik, secara keseluruhan 5 (lima) unsur utama yang nilai rata-rata kepuasannya rendah adalah (1) kecepatan pelayanan (2,566); (2) keadilan mendapatkan pelayanan (2,641); (3) kepastian biaya pelayanan (2,760); (4) kewajaran biaya pelayanan (2,762); dan (5) penanganan pengaduan, saran dan masukan (2,837).
This study analyzes photojournalism on President Jokowi's official account when disseminating vaccine information. This research uses a qualitative approach and analyzes photos using Roland Barthes' semiotics. Researchers found the results of the study that the news photo provided information so that the public followed the government's recommendation for a vaccine so that the pandemic would end soon and the impact of anxiety about fake news related to vaccines should be minimized because the Covid-19 vaccine was tested to be safe and halal.
The attack on the Indonesian National Police Headquarter by Zakiah Aini (ZA) turns out to create public stigma and opinion that ZA is a terrorist. This is probably due to discriminative media reporting, i.e., when the perpetrators are identified as Muslim, the event tends to be associated with terrorism. Meanwhile, when the attackers are not identified as Muslim, the event is constructed as an attack and is not associated with terrorism. Regarding the Indonesian national police HQ attack, some media projected the issue by labeling the attacker ZA as a 'terrorist'. Such construction triggers comments from several observers. While some observers view the incident as a part of terrorism, others do not. This study applied a qualitative descriptive approach by employing Robert N. Entman's framing analysis. Republika.co.id and Kompas.com were selected as the object of the study. This study found that both online media construct the attack on police HQ differently. Republika.co.id construct the event as a gunfire issue and attempts not to associate the event with terrorism. On the other hand, Kompas.com views the attack on police HQ as a terrorist event. This study confirms that media ideology influences the journalists' view in constructing an event.
Blasphemy cases are no longer a new case in a country with a pluralistic society like Indonesia. The blasphemy case by M. Kece is the latest case that has caught the public's attention. M. Kece is known to have committed acts of hate speech and insults to the Prophet Muhammad and Islam. This case then did not miss the attention of the media as Kompas.com also highlighted this case in absolutely a different way and construction. For this reason, this study discusses framing analysis with the Robert N. Entman model which consists of four points of analysis, namely defining of problem, diagnosing causes, making a moral judgment, and treatment recommendations on the Kompas.com news portal related to M. Kece's cause. This study uses a qualitative descriptive method with a constructionist approach to framing analysis. The results of this study concluded that Kompas.com tried to convey M. Kace's reporting accurately with subtle narrations so as not to tarnish the image of M. Kece because he was considered an ordinary YouTuber.
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