Purpose: The main purpose of the research was to examine the effect of indirect individual based participation on service delivery in Nairobi city water and sewerage company, Nairobi City County,Methodology: The research was premised on a descriptive research design with convenient random sampling being utilized. The study relied on both primary and secondary data. The study utilized a questionnaire to collect primary data. Secondary data was obtained from periodicals, journals and other relevant materials available in the internet as well as from the physical library. The collected data was analyzed using descriptive and inferential statistics.Findings: The study concludes that the management should seek to enhance the adoption of both indirect participation elements such as work unions and collective bargaining agreements as tool of supporting better service delivery.Unique Contribution to Theory and Practice: The study helps in enhancing the available empirical knowledge on how the effect of indirect individual based participation on service delivery in Nairobi city water and sewerage company, Nairobi City County, Kenya.
Purpose: The main purpose of the research was to examine the level of service delivery at Nairobi City Water and Sewerage Company and how direct participation can be leveraged to foster the delivery of the company servicesMethodology: The research was premised on a descriptive research design with convenient random sampling being utilized. The research data was collected using a structured questionnaire with the collected data being analyzed using descriptive and correlational analysis.Findings: The findings confirmed a strong positive association between direct participation through; delegation of work duty, involvement in setting up work plans, participation in decision making, setting up of individual goals all contributed to positive increase in service delivery.Unique Contribution: The study offers invaluable insight into the service delivery of the state parastatal and highlights how personnel participation has been integral in enhancing the level of corporate service delivery
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