The Indonesian government faces challenges in running public services during the COVID-19 pandemic, the pressure to implement digital-based service solutions so that public affairs within the government-run. Our research analyzes social media discourse to understand the joint production of digital-based public services during the COVID-19 pandemic. Our research uses a qualitative method, using a netnographic method approach that is referenced from the Twitter social media data set and analyzed using discourse as a flow to analyze citizen responses to the contact tracer application (CTA) (pedulilindungi. id) owned by the Indonesian government through the Ministry of Health of the Republic of Indonesia in minimizing risks. Our research contributes to the accountability sector for digital-based public services. It provides a scientific understanding of public trust in influencing the development of coproduction of digital-based services. This study found a high public sentiment toward the care protection application and a lack of trust in the government's actions in overcoming the COVID-19 problem, especially running CTA. Public responses from Twitter users express disappointment and doubt that data is always not updated. In addition, the digital divide is a problem faced by the public, who have little understanding of the care-protected application services. In the end, we realized that this research has limitations in capturing the public's response directly outside social media to implement digital-based service co-production. We recommend further research to see the public reaction from other approaches, such as social media outside of Twitter.
Empirically, it still seen that public order in Pangkalan Kerinci sub district has been increasing in terms of problems so that addressing this matter still requires maximum handling. This research method uses qualitative research methods. The results showed that the implementation of sub district head tasks in the coordination of peace based on regulations delegated to the District and responsible to the Regent and made efforts to coordinate the government such as Villages Government, although indirectly the responsibility to the District but together with the Regent as the Regional leader, however, every problem was occurring in Village Government will be settled based on administrative areas. The conclusion of the research shows that the implementation of the sub district head task of coordinating peace in Pangkalan Kerinci sub district shows that the sub district head has coordinated with the Village Government and Community at Pangkalan Kerinci sub district.
Market Retribution is one source of Regional Original Income which has the potential to provide the largest input to the regional treasury. For this reason, the Regional Government of Rokan Hilir Regency continues to strive to manage market retribution services. However, the problems that occur in the Pelita Market in Bangko District based on the realization of the target market retribution received do not significantly affect Regional Original Income. purpose of this study was to analyze the Management of the Pelita Market Retribution in Bangko District in increasing the Regional Revenue of Rokan Hilir Regency. This type of research is quantitative research and descriptively describes facts, circumstances, variables, and phenomena that occur. The population of this study is that government officials carry out administrative services on the Pelita market in Bangko District and the Pelita Market traders in Bangko Sub-District, totaling 109 people. Data was collected by questionnaires and research interviews. The results showed that: the management of Pelita Market Retribution in Bangko District was in a fairly good category, because there were still various natural problems in managing the Pelita market retribution in Bangko Sub-district carried out by the Office of Industry, Trade and Market in Rokan Hilir Regency.
Tunggal Perkasa has four CSR programs but one program is not running, namely the program in the field of Economics (Community Empowerment and Training Center). The research objective was to determine the implementation of PT. Tunggal Perkasa Plantation's CSR program in the economic field. Employing qualitative methods, the data were collected using interview techniques, observation, and the latest documentation. The findings of this study are that the implementation of CSR in the economic field provided by PT Tunggal Perkasa Plantation in the community has mostly not been realized according to the target. The novelty of this research is that the implementation of CSR programs needs to be supported by transparency and government intervention in providing CSR funds to the community.
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