Purpose
One of the most important issues in supply chain (SC) management is the identification and management of the risk involved in it. The purpose of this paper is to propose a comprehensive model of supply chain risk management (SCRM) in the product life cycle (PLC) and the operational process cycle (OPC). To decrease the risks in a fuzzy environment, the model considers the organizational performance factors (OPF) and the risk operational practices (ROP).
Design/methodology/approach
Fuzzy analytic hierarchy process is used to determine the weights of the relationships between the PLC, OPC and OPF in the hierarchical structure of the decision problem. In addition, the fuzzy technique for order preference by similarity to ideal solution is employed to recognize the priority of ROPs in dealing with the performance factors. The integrated framework is evaluated using the case study of an automotive company in Iran.
Findings
The results demonstrated that the proposed model can be used to formulate an appropriate method for prioritizing defined alternatives to decrease risk and improve the organizational performance in SCRM under fuzzy conditions.
Research limitations/implications
A major limitation of the study is that a few of the selected criteria for risk assessment are focused only on economic factors. Another limitation of the current study is related to the PLC, OPC and OPF being based on the work of Xia and Chen (2011).
Practical implications
The current study identified the more important stage in the PLC. More significant process in each stage of the PLC and weightier risk factors in each process of the OPC were determined. Some strategies for reducing risk in each stage of the PLC were presented. The best alternatives for reducing risks in SC were indicated.
Originality/value
It is worth mentioning that previous studies have not applied multiple criteria and alternatives to decrease the risks involved in the PLC and OPC parts of the SC under fuzzy conditions. However, it should be stated that some academics have used these techniques separately, in other specialized areas of the SC.
Processes as one of the valuable knowledge resources can create sustainable competitive advantages in organizations. There is a large number of processes in organizations. They generate a high volume of process data that leads to the high‐dimensionality problems, complex relationships, dynamic changes, and difficulties in the understanding of the process by human resources. Traditional process improvement methodologies have weaknesses in environment with the large number of processes. Data mining techniques can support process improvement in this environment. They can recommend the improvement suggestions through extracting valuable patterns from a high volume of the process dataset. Recently, knowledge‐intensive processes have been increasingly concentrated in the field of process improvement. These types of processes can induce a competitive behavior over the other processes. The main problem is the improvement of competitive and knowledge‐intensive processes in a high volume of process dataset.
The main purpose of this paper is to present a model to identify the behavior of competitive and knowledge‐intensive processes and recommend improvement suggestions. For this purpose, data mining techniques are applied to extract valuable patterns hidden in a high volume of process dataset. In this regard, K‐means clustering and C5 classification algorithms are applied to extract valuable patterns. A real process dataset was used to evaluate the effectiveness and applicability of the model. The results confirmed that the proposed model can apply data mining techniques to support competitive and knowledge‐intensive process improvement in a high volume of process dataset.
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