Purpose -Maintenance management information technology (MMIT) systems have existed for some 40 years. The purpose of this paper is to investigate the advancement of these systems and compares the development of MMIT with other corporate information technology (IT) systems. Design/methodology/approach -This paper is a literature study of 97 scientific papers within the topic of MMIT in the period 1988 to 2003. Additional readings have been made in books covering MMIT. Findings -The paper finds that the focus of MMIT has changed in several aspects during the 40 years that have been investigated; from technology to use; from maintenance function to maintenance as an integrated part of the business; from supporting reactive maintenance to proactive maintenance; and from operative to strategic maintenance considerations. Advancements in MMIT have in general followed the development of corporate IT. Research limitations/implications -Further studies to cover application-specific development, for instance the use of decision support systems within maintenance management and to cover literature after 2003, are of interest. Practical implications -Knowledge about the development of MMIT adds to the understanding of today's computer applications for maintenance management, which is crucial for every maintenance manager using or purchasing MMIT. The findings could be used as a means to identify the future trends of MMIT, as well as possibilities and problems with the new technology, tools, techniques and methods. Originality/value -Papers dealing with the development of maintenance management IT are scarce and this paper represents the first full review of MMIT so far.
PurposeThe aim with this paper is to describe current IT practices within maintenance in Swedish industry, and to outline the future possible developments.Design/methodology/approachThe study is performed as a web‐based questionnaire survey consisting of 71 participants. A systems perspective is applied for capturing the most relevant aspects of IT utilisation.FindingsThe IT practices are characterised by high use of business‐specific IT solutions, low use of company‐wide IT solutions, low IT intensity and the client‐server architecture is dominating. The purchase decision and ownership of IT is to high extent tied to the maintenance function. Moreover, IT systems are apprehended as beneficial and connected to real needs. The findings imply a decentralised IT governance form and a mainly vertical (functional) IT support.Research limitations/implicationsThe socio‐technical approach suggested in this paper helps us to identify which areas to study, and also shows the tight interrelationship between different factors, layers and systems.Practical implicationsThe study results could be used for benchmarking purposes or to highlight state‐of‐the‐art of IT utilisation in maintenance, and thereby set the topic on the corporate agenda.Originality/valueStudies describing IT utilisation within maintenance in the form of case studies and surveys exist, but they mainly focus on one aspect. This study approached the problem from a socio‐technical perspective, covering several aspects connected to IT utilisation.
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