This qualitative study examines creativity and innovation in dispersed, journalistic teams. Specifically, we study the factors enabling and constraining creativity and innovation in journalistic work in technologymediated settings and explore how technology shapes these phenomena in dispersed journalistic teams. The study is motivated by the media industry's heightened need for creativity and innovation as well as the changing nature of working life where an increasing amount of work is done via information and communication technologies. By closely examining two journalistic teams and their idea sharing and development processes, this study finds that successful creative work and innovation in dispersed journalistic teams is characterized by intentional idea sharing and development habits and tangible goals as well as a psychologically safe communication climate. Furthermore, team characteristics, such as geographical dispersion and team history also shape creativity and innovation. The findings indicate that communication technology gives journalists more opportunities for sharing ideas, but it also induces uncertainty into the idea development phase. The study extends existing knowledge on remote, technology-mediated work in media organizations and offers valuable practical implications as the findings can encourage new cultures of experimentation and innovation in media organizations.

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News media are increasingly interwoven with social media platforms. Building on institutional theory, we trace the repercussions of the platform infrastructure inside a media organization by focusing on organizational discourses and practices in connection with the journalistic use of social media. The empirical material includes interviews, field notes, chat logs, and documents collected from a public service media organization during a 6-month on-site and virtual ethnography. The findings show how platform pressures intertwine with content production, audience representation, journalistic values, and organizational development, thus manifesting the infrastructuralization and institutionalization of platforms in the media industry. While the interviewees articulated tensions related to adopting social media, the fieldwork data revealed forms of mimetic and normative isomorphism, mediated by platform data and professional roles in the organization. Moreover, the platform infrastructure seems to cultivate both critical and aspirational talk in the organization, which implies a more complex relationship beyond coercive platform power.

In contemporary working life, journalists are often faced with the pressures of an increasingly precarious field where employment is less stable and more contractual than in previous years. Consequently, learning as a skill has grown in importance as journalists enter and leave the job market. Previous research has often portrayed professional journalists as unwilling to learn due to the persistence of the institution of journalism. Consequently, this study examines learning in professional journalism through interviews with 30 Finnish journalists. We adopt the institutional logics perspective to examine which institutional logics manifest in journalists' descriptions of learning and how. We identify a labor market logic that highlights how the need to learn continuously to satisfy employer needs is felt as pervasive. Additionally, our analysis suggests that journalists negotiate the technology logic’s push for learning digital skills with journalism’s professional logic. The analysis also highlights a negotiation of market and professional logics in the journalists' experiences of intensification in relation to learning. Intensification, specifically, may have consequences for journalists' skill levels and occupational well-being.

Nonhuman communicators are challenging the prevailing conceptualizations of technology-mediated team communication. Slackbot is a social bot that can be configured to respond to trigger words and, thus, take part in discussions on the platform. A set of 84 bot-related communication episodes were identified from a journalistic team’s Slack messages (N = 45,940) and analyzed utilizing both qualitative content analysis and interaction process analysis (IPA). This integrated mixed-methods analysis revealed novel insights into the micro-level dynamics of human–machine communication in organizational teams. In response to Slackbot’s greetings, acclamations, work-related messages, and relational messages, we identified how the team members respond to the bot, discuss it, and summon it to appear on the platform. Further, the IPA revealed that the bot-related communication episodes are shaped by the bot’s responses toward more socioemotional and personal functions. Findings suggest that a team-configured social bot can manifest and facilitate relational team communication. Lay Summary New communication technologies not only support but also take part in organizational team communication, challenging how we see the agency of these technologies. This paper examines Slackbot, a bot that “participates” in team discussions based on the use of triggering words that are configured by the team members. We used integrated mixed methods to study a set of Slackbot interactions with team members. Specifically, we examined how team members summon, interact with, and discuss the bot based on the bot’s greetings, acclamations, relational comments, and work-related messages. We found that Slackbot changes the nature of the team interaction. The analysis showed that when the bot participates in the discussion thread, it becomes more relational and less task focused. These findings suggest that a social bot can facilitate relational communication and provide assets that support organizational teamwork.