RESUMENLa mayoría de las organizaciones describen a la información como uno de los recursos más importantes con los que cuenta; sin embargo, más importante aún es el conocimiento adquirido por las personas que laboran en estas. El obje vo fue diseñar un modelo de ges ón del conocimiento para el Departamento de Sistemas y Recursos Tecnológicos de una Universidad en el Caribe colombiano. La inves gación se realizó con un enfoque cuan ta vo que hace uso del método explica vo, para lo cual se realizó un diagnós co de la situación actual de la ges ón del conocimiento y luego se presentan las relaciones existentes entre las variables en estudio, apoyados en los modelos de ecuaciones estructurales (SEM). Se diseñó un modelo de ges ón del conocimiento orientado a mejorar la efec vidad del Departamento de Sistemas y Recursos Tecnológicos de una Universidad del Caribe colombiano, brindándole herramientas que faciliten la adquisición, creación, almacenamiento y difusión del conocimiento. Se pudo determinar que los factores principales subyacentes en cada una de las variables del modelo son: Para las TIC, fundamentalmente los servicios principales y de infraestructura; el capital intelectual, enfocado al capital estructural en lo referente al clima organizacional y los procesos de negocios y el aprendizaje organizacional, dis nguiéndose el sistema cultural y el aprendizaje en equipo y la innovación, referida a polí cas que mo ven la crea vidad del personal.Palabras clave: Ges ón del conocimiento, TIC capital intelectual, aprendizaje organizacional, innovación. ABSTRACTMost organiza ons describe informa on as one of the most important resources with which it has, however, more important is the knowledge acquired by the people who work in them. The objec ve was to design a knowledge management model for the Systems and Technological Resources Department of an Universi-Universidad Simón Bolívar 48 GESTIÓN DEL CONOCIMIENTO Y CAPACIDAD DE INNOVACIÓN Modelos, Sistemas y Aplicaciones ty in the Colombian Caribbean. The research was carried out with a quan ta ve approach, which makes use of the explanatory method, for which a diagnosis of the status of knowledge management was made and then the exis ng rela onships between the variables under study, supported by the models of structural equaons (SEM). A knowledge management model was designed, aimed at improving the eff ec veness of the Department of Systems and Technological Resources of a Colombian University in the Caribbean, providing tools to facilitate the acquisi on, crea on, storage and dissemina on of knowledge. It was possible to determine that the main factors underlying each of the model variables are: For ICT, mainly the main services and infrastructure. Intellectual capital, focused on structural capital in terms of organiza onal climate and business processes. Organiza onal learning, dis nguishing the cultural system and team learning and innova on, referred to policies that mo vate the crea vity of the staff .
Purpose: This article aims to characterize factors of dynamic capabilities and analyze the relationship between them. The case study is particularized for the tourism sector.Design/methodology: This study has a quantitative approach. Data collection was carried out through a questionnaire applied to a sample of 136 tourism companies on the Colombian Caribbean Coast, specifically in Cartagena de Indias. For the explanation and interpretation of the information collected, multivariate factorial analysis and the Chi-square association test were used.Findings: This research reveals the association and identification of the dynamic capabilities of innovation, adaptation and absorption with the positive behavior of companies in the tourism sector of the Colombian Caribbean (Cartagena de Indias), thus becoming sources for the optimization of strategic actions that make it possible to take advantage of opportunities and mitigate threats from the dynamic environment. In addition, if these capabilities are combined with each other, they become platforms for the development of new competitive advantages, giving rise to a new dynamic capability: the systemic one. Research limitations/implications:The study only covers companies in a specific sector and geographic location. Future studies should extend the analysis too their industries and territories.Practical implications: From a management perspective, it is suggested that those responsible for making decisions in tourism companies articulately implement dynamic capabilities for the development of competitive advantages and the use of their resources.Originality/value: One of the main contributions of the research is the identification of the systemic capacity for the academic literature of the dynamic capabilities.
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